Technical Service Advisor

3 weeks ago

Mount Gambier, Australia Suncorp Full time

Take the next step. Be part of something bigger at Suncorp.

Technical Service Advisor - Terri Scheer

Terri Scheer is proud to be a part of the Suncorp Group alongside some of Australia’s most trusted and diverse names in insurance. Together we share a drive to make the complex simple and bring our customers peace of mind when it matters most – while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career.

Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer-obsession and supported at every step of the journey.

About the role:

- Provide support to the Claims Team regarding complaints management, Code of Practice adherence and technical referrals

The Technical Service Advisor role reports to the Claims Performance Manager and involves providing support to the Claims Team regarding complaints management, Code of Practice adherence and technical referrals.

This rewarding role also involves identifying business and process improvement opportunities, as well as providing coaching and feedback to staff as required.

What you’ll do

- Manage and resolve customer complaints
- Ensure claims adhere to Code of Practice and regulatory requirements
- Support staff with technical enquiries and requests that are above their delegation level
- Identify business and process improvement opportunities
- Targeted coaching and feedback to uplift claims’ staff capability

What you’ll bring

- Complaints management and customer service experience
- Background in a general insurance claims function, preferably Landlord and/or Home Claims
- Technical proficiency using PC systems and programs including Microsoft Office

What we can offer you:

- Discounts and offers on a range of insurance products
- A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks secondary carer parental leave, and unlimited paid emergency response leave.
- Invest in your brighter future with ongoing study support and career development programs.
- Give back to our communities with payroll giving, donation matching and paid volunteer leave.
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

Advertised: 01 Oct 2025 AUS Eastern Standard Time
Applications close: 08 Oct 2025 AUS Eastern Daylight Time

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