Ward Clerk

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At Peter Mac we aim to continuously improve cancer care, research and education across all cancers and for all people affected by cancer: changing lives, breaking new ground. Everything we do is underpinned by our core values, Excellence, Compassion and Innovation. Welcoming people from a wide variety of different backgrounds and experiences is critical to fostering innovation, cultivating compassion, attracting and retaining top talent and providing the best possible cancer care for our patients.

YOUR ROLE IN OUR FUTURE

Full Time Ongoing Role

- 80 Hours Per Fortnight + Monthly ADO.
- Salary Range $58K-$64k (1.0 EFT) + salary packaging + super + 5 weeks annual leave (pro-rata)

The Department of Cancer Imaging at Peter Mac is seeking a full-time permanent (or part time can be considered) Ward Clerk staff to join our team. We are currently seeking a friendly, reliable, and motivated medical administrator to join our team in a fast-paced and team-oriented environment.

Key Responsibilities:

- Warmly greet and check in patients upon arrival
- Manage enquiries in person, over the phone, via email, and fax
- Assist with booking, rescheduling, and confirming appointments
- Support the distribution of reports and respond to billing enquiries
- Perform general administrative and ad hoc duties as required by Manager

Skills and Experience Required

- Strong customer service with a focus on patient centered care
- Excellent interpersonal and communication skills
- Strong attention to detail and organizational abilities
- The ability to multi-task and work cohesively in a team environment
- Previous administration experience in a Radiology practice and with our information system carestream and Karisma would advantageous.

Why Join Us?

- Supportive team culture
- Opportunity to grow and develop within the role
- Make a meaningful impact by supporting patient care

Peter Mac offers its employees the following benefits:

- Salary packaging
- Employee Assistance Program
- Central City location - Training and Development program

Remuneration as per Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2021-2025. HS Grade 1 Year 1 (HS1) $58,442.80 per annum (full-time equivalent - to be prorated for part-time) to HS Grade 1 Year 5 (HS17) $64,610.00 per annum (full-time equivalent - to be prorated for part-time) dependent on candidate experience. To be discussed with Hiring Manager.

Applicants to this role should provide a covering letter outlining relative key skills and experience to assist us with our assessment.

For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position summary.

Alternatively, please contact us using the information below for a confidential discussion.

Hiring Manager: Steph Tan - Admin Manager
Contact Number: 03 8559 6627
Email: steph.tan@petermac.org

Applications Close:11:59PM Tuesday 29 July 2025
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Position Summary

The 5B Ward Clerk is an integral member of the Cancer Imaging team provide clerical and administrative support service for outpatients and inpatients attending 5B for clinical care, under the direction of the CI NUM and senior nursing staff. The Ward Clerk is responsible for the coordination of communication, patient services and clerical functions within Cancer Imaging and is the first point of contact for patients, visitors and multidisciplinary staff. The Ward Clerk facilitates excellent customer service and is central to the efficient and effective running of the unit environment. The role is pivotal in liaising with other departments and clinical research teams to assist the efficient and timely coordination of patient care and administration. The role also provides administrative support to the Nurse Unit Manager.

Health and Allied Services, Managers and Adminstrative Workers

Classification or Salary Range

HS1

Immunisation Category B

Key Relationships

Internal

- Nurse Unit Manager
- Cancer Imaging Nurse Modality Leads
- Local Multi-Disciplinary Health Care Teams
- Patient Services Assistant,
- Biomedical Services
- Imaging Modality Leads

- Cancer Imaging Administrative Manager
- Nursing, Medical and Allied Health staff
- Health Information Services
- Other Administrative teams
- Key staff from other units and departments

External

- Other healthcare facilities

Education

Skills

- Ability to communicate effectively both oral and written
- Ability to problem solve
- Highly organised with excellent attention to detail
- Proficiency in Microsoft Office and the use of databases
- Experience using patient administration systems, in particular iPM and EPIC.
- Experience and/or technical training in an administration setting.
- Strong customer service skills, able to communicate effectively and respectfully with patients and staff.
- Certificate III in Business Administration or equivalent.
- Knowledge of medical terminology

Certifications, Licenses & Registrations

Key Accountabilities

Key Accountabilities Demonstrated by / Key Performance Indicators

1.

- Provide a high level of customer service to patients, carers and staff

2.

- Respond to patient and/or staff queries in a timely and respectful manner consistent with organisational guidelines

3.

- Ensure phone and email enquiries are triaged to the correct destination

4.

- Ensure patient appointments and patient check ins are coordinated and actioned in a timely manner and follow up with modalities as required

5.

- Performing all patient information data entry including patient admissions and documenting real time patient movement in iPM; arriving patients in Karisma to improve timely patient flow; performing patent admissions with daily inter hospital transfers so care is provided on time

Key Accountabilities (Contd..)

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For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position profile. Alternatively, please contact us for a confidential discussion.

Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.

WHY WORK FOR PETER MAC

- Peter Mac offer a range of benefits which support our people both personally and professionally.
- Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.
- We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.

The Peter MacCallum Cancer Centre acknowledges the traditional owners of the land on which our five sites are located throughout Victoria. We recognise their strength and resilience and pay our respects to their Elders past and present.

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