Account Manager

2 weeks ago

Cairns, Queensland, Australia Hamilton Barnes Associates Limited Full time
A long-standing and reputable IT services provider in Melbourne is hiring an experienced Account Manager to manage and grow a portfolio of existing clients. This role is ideal for someone who thrives in a farming and upselling environment, with a passion for building long-term relationships and delivering tailored IT solutions. You'll work closely with technical teams to ensure client success across infrastructure, cloud, and cybersecurity services.

If you're ready to step into a relationship-focused role with strong growth potential, apply now to explore the opportunity.

Key Responsibilities:

- Manage a portfolio of existing mid-market clients in the Melbourne region
- Build and maintain strong, trusted relationships with key decision-makers
- Identify and act on opportunities to cross-sell and upsell solutions, including: Infrastructure (Microsoft, HP, Lenovo), Cybersecurity (Crowdstrike, SentinelOne), Networks (Fortinet Firewalls)
- Work closely with internal technical and delivery teams to ensure client satisfaction
- Drive account growth and track performance against revenue targets
- Represent the business as a trusted partner, not just a vendor

Skills & Requirements:

- Proven experience in account management or customer success in the IT industry
- Experience working with mid-market customers, ideally in a managed services environment
- Strong relationship-building and commercial acumen
- Ability to spot growth opportunities and drive revenue from existing accounts
- A self-starter with a proactive and client-first mindset

Why Join?

- Step into a warm portfolio with room to grow
- Join a highly regarded IT provider with a national presence and 30+ years of success
- Collaborative team culture, strong internal support, and great leadership
- Attractive commission structure with real earning potential

Commission Structure:

- $30K annual target
- 90% of target = 6% commission
- 100% = 8% commission
- 110%+ = +2% accelerator

Salary:

- AUD90,000

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