Community Connections Case Manager

Overview

Inner Melbourne Community Hub - North Melbourne

SCHADS – Level 4 $44.58 to $47.97 per hour + Superannuation + NFP Salary Packaging

About VincentCare Victoria

VincentCare Victoria is an award-winning organisation established to provide a range of accommodation and support services to people that are facing disadvantage throughout metropolitan and regional Victoria.

Our aspiration is to be the leader in providing care, hope and advocacy for those facing disadvantage. Our purpose is to create opportunities and lasting change for the most marginalised. VincentCare is well equipped to provide a continuum of services that effectively meet the needs of people experiencing or at risk of homelessness.

Little bit about the role

As a Community Connections Case Manager, you’ll provide intensive, person-centred support to adults under 65 who are homeless or at risk of homelessness across the Hume and Merri-bek regions. Including those sleeping rough with complex, unmet needs.

Based at Ozanam House in North Melbourne, this role delivers short to medium-term case management through an outreach model, helping clients address both their housing and support needs to sustain long-term accommodation.

You’ll work collaboratively within a multidisciplinary team to create holistic, goal-oriented case plans, connect clients to housing, health and community services and advocate for positive, sustainable outcomes.

The role requires strong coordination, assertive outreach, and the ability to manage competing priorities in a high-volume, complex environment. All while upholding VincentCare’s values of respect, inclusion, and recovery-focused practice.

Key Selection Criteria

- Demonstrated experience working with people who are homeless or at risk of homelessness.
- Strong understanding of the housing service system, including the Opening Doors Framework and housing options.
- Ability to assess and manage risk, conduct assertive outreach, and build trusting relationships with clients.
- Knowledge of intersecting service systems (mental health, AOD, NDIS, justice, and family violence).
- Excellent communication, problem-solving, and stakeholder engagement skills.
- Proven ability to maintain accurate case notes, records, and compliance with program and legislative requirements.
- Relevant tertiary qualification in social work, community services, or related discipline (minimum 1–2 years’ experience desirable).
- A valid Victorian Driver’s Licence.

Why work for us? We offer

- Salary packaging, sometimes called salary sacrificing is a huge attraction here It is a popular way of providing employees in the community sector with tax benefits over and above their salary. It means the real value of a salary package can be significantly higher than the nominal value.
- Employee Assistance Program
- We offer a workplace with a firm commitment to helping others.
- We are passionate about #SocialJustice.

How to apply

If this opportunity sounds perfect to you and you meet our essential requirements, we can’t wait to hear from you Please send us your updated CV and a cover letter telling us a little bit more about you and how your skills meet our key selection criteria in the position description available here.

Applications close: 29th October 2025 at 12.00 am.

Please note: Candidates may be reviewed and progressed as applications are received. VCV reserves the right to close the advertisement at any time.We encourage you to submit your application as soon as possible to ensure you don’t miss out on this exciting opportunity.

Phone enquiries may be made to

Kristina Angelakis, Team Leader of Community Connections Program on 0439 584 520.

Prior to any commencement to employment, pre-employment checks must be completed. This will include reference checking, a national criminal history and right to work check and a working with children check.

VincentCare Victoria is an accredited Rainbow Tick organisation.

We are committed to the principles of social justice and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation or religion.

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