Operations Manager

2 weeks ago

Melbourne, Victoria, Australia ClearCompany Full time
Job Description

The Hotel Operations Manager will be responsible for overseeing the day-to-day operations of the Front Office and Food & Beverage departments. Your leadership will ensure excellent service delivery, smooth communication between teams, and the achievement of performance and financial targets. You will work closely with department heads to manage operations, enhance the guest experience, and drive revenue growth.

Key Responsibilities:

- Operational Oversight: Manage the day-to-day operations of both the Front Office and Food & Beverage departments to ensure seamless service delivery. Oversee guest check-ins/outs, reservations, food and beverage service, and event catering.

- Guest Satisfaction: Ensure a high level of guest satisfaction in both departments. Address guest concerns promptly, monitor feedback, and implement solutions to improve the guest experience in both Front Office and Food & Beverage operations.

- Staff Management & Development: Lead, supervise, and motivate teams across both departments. Provide training, set goals, conduct performance reviews, and create a positive work environment that fosters teamwork, accountability, and excellence.

- Financial Performance: Work with the General Manager to develop and manage departmental budgets, track expenses, and implement strategies to control costs while maximizing revenue. Monitor and adjust staffing levels, inventory, and resources to improve profitability.

- Inventory & Resource Management: Oversee the management of inventory in both the Front Office (e.g., guest amenities, supplies) and Food & Beverage (e.g., food, beverages, equipment). Optimize resource allocation to reduce waste and improve cost efficiency.

- Collaborative Strategy: Work closely with senior management and other departments to align operational strategies, enhance guest experiences, and achieve revenue goals. Coordinate with marketing and sales teams to promote hotel services and create special promotions.

- Performance Monitoring: Regularly review key performance indicators (KPIs) for both departments and implement action plans to improve operational efficiency, guest satisfaction, and financial outcomes.

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