Humanitarian Settlement Program

Humanitarian Settlement Program (HSP) Case Manager

- Job Type: Part-time fixed term till 30 June 2026
- Location: Launceston
- Award and Level: SCHADS Level 4

We are currently seeking a Case Manager to join our Humanitarian Settlement Program in our Launceston office.

Migrant Resource Centre Tasmania (MRC Tas) is a not-for-profit organisation that works alongside people from refugee and migrant backgrounds, so individuals and communities throughout lutruwita/Tasmania thrive. We provide effective, targeted and meaningful services in the South, North and North West of the State.

About the role

The Humanitarian Settlement Program (HSP) Case Manager will provide a pivotal role in ensuring that services are provided to people from refugee and migrant backgrounds. The HSP Case Manager will work collaboratively with other programs and services within MRC Tas, along with other relevant external agencies to provide strengths-based case management, community information sessions, and referral services.

The successful candidate will have:

- A relevant qualification such as Bachelor or Master of Social Work, Bachelor of Psychology and relevant experience working within a case management model.
- Demonstrated knowledge and experience in the efficient coordination of cases with an emphasis on best practise case management and efficient service delivery.
- Demonstrated ability to deliver and to coordinate volunteers to deliver group programs that build the skills and capacity of clients to settle and live successfully in Tasmania.
- Effective interpersonal, communication and client advocacy skills with the ability to liaise with internal and external agencies, as well as intercultural communication with clients, their communities and the volunteer workforce.
- Strong writing, reporting, time management and organisational skills, with the ability to meet key organisational and contractual requirements.
- Demonstrated competence in the use of technology in a professional work environment.
- Sound understanding of issues facing people from refugee backgrounds and their families.
- Australian Drivers Licence
- Knowledge of and experience in the delivery of settlement services. (Desirable)
- Lived experience of settlement in Australia as a migrant or refugee. (Desirable)

What do we offer?

- Salary Packaging
- Access to Employee Assistance Program
- Ongoing learning and development opportunities
- Health & Wellbeing days of paid leave and more

For further information, please refer to the Position Description , or contact Md Imadul Islam Rahat, Manager of Humanitarian Settlement Program, for a confidential conversation on (03) 6221 0999 during business hours.

How to Apply?

Employment is subject to a satisfactory National Police Check, Working with Vulnerable People registration and Work rights in Australia.

Applicants who fail to provide up-to-date resume, cover letter and response to the selection criteria may not be considered for the position.

Applications close: 9:00 AM | 18 August 2025
Late applications will not be accepted. However, applications will be reviewed on a rolling basis, and if your skills and experience align with our requirements, we may contact you to progress to the next stage before the closing date.

Migrant Resource Centre Tasmania is committed to the safety, wellbeing, participation and empowerment of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. This is reflected in our robust policies and procedures. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or who are impacted by our work. All staff, volunteers, contractors and clients are expected to conduct themselves in a manner which is consistent with the Tasmanian Child and Youth Safe Organisations Framework.

MRC Tas values diversity and inclusion and is an equal opportunity employer. Applications from underrepresented groups, including people with disability, people with caring responsibilities, LGBTIQA+ people, Aboriginal and Torres Strait Islander people and those from culturally and linguistically diverse backgrounds are encouraged and supported.

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