Home Care Packages

3 weeks ago

Toowoomba Regional, Australia Tccare Full time

We are a registered provider for Home Care Packages.

If you have more complex needs, you may be able to access a Home Care Package to help you stay at home for longer with coordinated support from Toowoomba Community Care. We offer a range of services to help you to live independently in your own home for as long as you can by directly providing most services or connecting you with someone who can.

Toowoomba Community Care provides you with a co-designed service agreement and an individualised budget, which means you can decide what services you want and when as well as see exactly what funding is available under the package and how those funds are being spent.

Our services include:

- Home Maintenance
- Meals: delivering healthy, tasty meals or preparing meals in your home.
- Personal Care: assistance with daily personal activities.
- Shopping: with you or for you, depending on your needs.
- Domestic Assistance: everyday jobs like doing the dishes, laundry and cleaning your house.
- Nursing Care: nursing services at home.
- Respite Care: respite care services, in your home or in our respite cottage with 24/7 care.
- Transport: travelling to or from outings with friends and family or appointments.

If you have not already been assessed by an aged care assessment team for a home care package you need to contact My Aged Care on 1800 200 422. During your phone call you will be asked a series of questions to help understand your needs and find what would best suit your situation.

When do you provide services?

We will co-design supports with you and deliver services for you so that you can be as independent as possible, feel safe living at home and most importantly so you feel supported to live the life you want. As you change, your support will change with you.

How much will it cost?

The Australian Government subsidises Home Care Package services, however you may be asked to contribute to the cost of your care if you can afford to do so.

Toowoomba Community Care charges a minimal basic daily fee to all home care package clients, saving you money each week. Our case management fees and administration costs are at the lowest recommended Australian Government rate and we do not charge exit fees if you want to leave us.

Can I Change Providers?

Yes, Home Care Package holders can change their provider if they are unhappy with the standard of the service they receive, or if they move.

Please be aware, your current provider may charge you an exit fee which will be taken from the funds available in your package. Talk with your current provider to find out if any costs apply.

If you are interested in changing your provider to Toowoomba Community Care, we will cover any exit fees as we understand that this is a difficult time and we don't want to see you disadvantaged. Contact us to have a conversation on how we can support you through this process.

It all starts with a conversation.

Let’s have a discussion about how we can help, or if you would like support to access My Aged Care, please contact us.

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