Technical Enquiry Specialist

About the Company

SA Water is a successful, modern water utility wholly owned by the Government of South Australia. We employ more than 1,700 people across a broad range of disciplines who operate more than $14 billion worth of infrastructure to deliver essential water and sewerage services to more than 1.8 million South Australians.

We operate in a geographically and climatically diverse service area, with sites and locations from Ceduna through to Port Augusta, the Anangu Pitjantjatjara Yankunytjatjara (APY) Lands, across to the Riverland, down to Mount Gambier, and most places in between.

Our strength and expertise have been shaped by our history. For more than 165 years, South Australians have depended on us to innovate and deliver efficient and sustainable water services. With nationally and internationally recognised industry expertise, we’re focused on understanding and meeting our customers’ expectations.

As well as safely delivering smart and reliable services for our customers of today, we innovate to shape the water solutions of the future that will support thriving economies and healthy communities.

We are driven by our values; we value our people, we do work that matters, we keep it real, we know that our work has impact and we are future focussed. Staying true to our values ensures that we consistently deliver positive outcomes for all South Australians.

About the job

The Technical Enquiry Specialist plays a central role in managing, coordinating and resolving all technical enquiries received by the Growth Central Team.

This position acts as the interface between internal teams, customers and contractors, assessing technical information, applying engineering or operational expertise, and providing clear, timely guidance that supports decision-making.

The role ensures enquiries are handled in line with corporate frameworks, while also identifying risks, escalating issues appropriately and contributing to continual improvement. By collaborating closely with operational, engineering and customer-facing teams, the Technical Enquiry Specialist helps maintain the reliability of water and wastewater systems, supports consistent service delivery, and upholds organisational governance and safety expectations.

About the Person

The ideal Technical Specialist is someone who thrives in a fast-paced, detail driven environment and is confident handling a high volume of varied technical queries each day. They are skilled at analysing information quickly, interpreting engineering, operational and compliance requirements and turning complex details into clear, practical advice for colleagues, customers and contractors.

On a daily basis, this person reviews and triages enquiries, investigates issues by working with internal teams and technical specialists, prepares accurate responses and ensures each matter is managed in line with corporate frameworks and regulatory obligations.

They proactively identify risks, elevate concerns when required and track enquiry progress to ensure a timely resolution.

About Growth

The Growth group is at the heart of shaping South Australia’s future. This team plays a key role in supporting the state’s housing and infrastructure growth by delivering trusted water services that unlock land for development, create thriving new communities, and sustain existing regions. With a strong focus on single-point accountability, they ensure efficiency, consistent decision-making, and seamless connections for our customers. By bringing expertise and innovation together, they help drive smarter solutions and stronger partnerships that support South Australia’s growth for generations to come.

In addition, your responsibilities will include:

Fostering trust with our people, customers and community by providing expert advice and service that ensure we effectively communicate and engage audiences with our business strategy and its delivery across South Australia, every day.

You will:

- Collaborate effectively to ensure Growth External Enquiries team goals and KPIs are achieved by providing input into decision making and problem solving.

- Act as the central point of contact for all technical aspects of growth-related enquiries managed by the Growth Central Team.

- Provide timely and accurate technical responses to customer growth enquiries (excl complex modelling) within agreed time frames.

- Translate complex technical information into clear language for non-technical audiences.

- Build and maintain an accessible data repository of technical information for each water and wastewater system, serving as the source of truth for growth-related enquiries.

- Provide technical input to help develop a new risk and governance framework for Growth, ensuring business-wide risks and controls are visible for informed decision-making.

- As Executive Officer for the Dispensation Review Committee (DRC), support the Committee by gathering, organising, and presenting technical information to help inform risk-based decisions, and communicate outcomes across the business.

Your success in this role will come from:

- Excellent written and verbal communication skills, including the ability to build effective relationships with key stakeholders.

- Relevant tertiary qualification in a Science or Engineering based discipline or relevant demonstrated experience.

- Ability to elevate enquiries when there is a potential of the deadline being missed.

- Knowledge of water supply and wastewater systems, connections and operations.

- Understanding of risk assessment and governance.

- Ability to work under limited supervision and meet tight deadlines.

Further information can be found in the attached PD – Technical Enquiry Specialist

To apply, click 'Apply'. Please submit and complete the application form, upload a cover letter and current resume. For enquiries, please contact Steph Haines from the Talent Acquisition team steph.haines@sawater.com.au.

Applications close 11:55pm, Wednesday 10 December 2025.

A great customer experience is best achieved by having a diverse and inclusive team that reflects the community we serve. Applications are encouraged from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds.

Our Industry is like no other. Dive into the wonderful world of water and explore the boundless opportunities. Learn more about the water industry at careersinwater.com.au.

Please note: We request that recruitment agencies do not submit candidates for this position, as they will not be accepted.

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