Implementation Lead

Join NHS Business Services Authority (NHSBSA) in a transformative leadership role, playing a pivotal part in delivering the Future NHS Workforce Solution. This initiative builds upon the success of the Electronic Staff Record (ESR), the NHS HR and payroll system processing £55 billion annually for NHS colleagues, representing 7% of the UK's workforce.

If you have experience in digital transformation, strategic leadership in complex environments, and workforce management, this exciting role might be for you. You will lead a team supporting NHS organisations in their workforce transformation, focusing on enabling the NHS workforce to thrive in a modern, digital environment and supporting long-term organisational change.

Please note that travel across NHS regions may be required.

What do we offer?

- Hybrid working with flexibility for remote or office-based work
- 27 days leave (increasing with service) plus 8 bank holidays
- Development opportunities
- Active wellbeing and inclusion networks
- Excellent pension scheme
- Salary sacrifice schemes
- Employee Assistance Programme providing 24/7 support

Main duties of the job

We seek a candidate with a deep understanding of workforce systems, experience in service delivery and optimisation within complex organisations, and strong leadership, stakeholder influence, and project management skills.

Accountabilities include:

- Leading the optimisation of the current workforce system across NHS organisations
- Assessing and identifying opportunities for system optimisation aligned with strategic objectives
- Maintaining technical and functional knowledge of ESR to influence stakeholders and realise benefits
- Supporting the development of the Readiness and Implementation team, setting strategic goals and ensuring resource adequacy
- Delivering support to organisations, overcoming barriers, and securing leadership buy-in
- Developing frameworks to assess organisational readiness for future implementations

About us

NHSBSA manages the NHS Pension scheme, processes prescriptions, and provides services used by NHS entities, contractors, and the public. We are committed to designing services centered on customer needs, fostering a supportive environment for career growth, and embodying values of collaboration, adventure, reliability, and energy.

We prioritize wellbeing, diversity, and inclusion, and support flexible working arrangements. Our benefits include competitive salary progression, a comprehensive benefits package, and opportunities to contribute meaningfully to NHS services.

If you're ready to help deliver excellence to the NHS and improve health outcomes, apply now. We are people connected to care.

Job responsibilities

Operational Service Delivery & Optimisation

- Optimising the current workforce solution across designated NHS organisations
- Leading annual assessments to identify optimisation opportunities
- Maintaining detailed technical and functional knowledge to influence stakeholders

Establishment and management of the Readiness and Implementation Team

- Supporting the creation and development of the team with strategic goals and resources

Data Insight & Reporting

- Ensuring data quality and developing reporting frameworks to monitor readiness and system performance

Stakeholder Relationship Management

- Building relationships with suppliers, NHS regions, ICBs/ICSs, and senior leaders
- Securing commitment and managing technical information for senior stakeholders

Developing capabilities of User Organisations

- Supporting change management frameworks and resource planning

Leadership, Governance, and Continuous Improvement

- Providing operational leadership aligned with program objectives

Team Leadership and Line Management

- Leading and developing the implementation team, setting goals, and fostering a culture of accountability and innovation

Ways of working

- Collaborating with teams and understanding NHS policies and workforce strategies

Additional responsibilities

- Performing duties as assigned, demonstrating NHSBSA values, promoting safety and inclusion, and adhering to policies.

Applications will be reviewed regularly, and early applications are encouraged. The role is permanent, supporting a workstream within the Future NHS Workforce Solution Programme, scheduled until 2030.

Person Specification

Qualifications

- Degree in relevant discipline (e.g., Public Sector Management)
- PRINCE2 Practitioner or equivalent
- Postgraduate qualification (e.g., MCIPD)
- Leadership qualification level 4 or above
- Certification in Data Analytics or Data Management

Personal Qualities, Knowledge, and Skills

- Leadership and team management
- Project and programme management
- Stakeholder engagement
- Data analysis and insight
- Change management expertise
- Communication and influence skills
- Knowledge of workforce solutions/ERP systems
- Ability to operate in complex environments
- Analytical and planning skills for NHS landscape changes
- Understanding of continuous improvement methodologies

Experience

- Leadership in operational service delivery, programme, or change management
- System implementation and team leadership
- Stakeholder management at senior levels
- Data insight and reporting experience
- Experience establishing new functions or programmes
- Experience with HR, workforce management, or ERP systems
- Experience in NHS or public sector
- Knowledge of continuous improvement methodologies

Disclosure and Barring Service Check

This role requires a DBS check due to the nature of the position.

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