Senior Barista – Burleigh Heads

We are Quest Coffee Roasters, a long established high volume espresso bar and organic coffee roastery with a loyal community following in Burleigh Heads and the Gold Coast. We sell coffee beans and products in store, online, and wholesale. We are known for our top quality coffee, epic toasties, delicious in house baked cakes and treats, and friendly café service.

We are looking for a Senior Barista / Trainer to join our team

Position:Senior Barista
Hours:32-40 hours / week (Casual with consideration for full time role)
Schedule:Between 4:45am and 5pm
Rate:$34.00 to $37.00 / hr + Super, Bonuses, and Penalty Rates
Location:Burleigh Heads, Gold Coast, QLD

RESPONSIBILITIES

- Day Management– Opening and closing the café, managing inventory, ordering supplies, and efficiently running the day shift on some days.
- Baristaresponsibilities, including expertly preparing and serving a variety of beverages, food items, and providing exceptional customer service.
- Maintaining strictquality controlstandards for all drinks and coffee bean preparation at Quest venues.
- Menu developmentthrough team collaboration to introduce new and exciting coffee and non-coffee beverage offerings that align with customer preferences and trends.
- Performing regularmaintenance tasksand promptly troubleshooting any issues related to coffee and beverage equipment to ensure uninterrupted service.
- Providingexpert advice and opinionson coffee selection, brewing techniques, and recommending complementary food items to enhance the overall customer experience.
- Conducting comprehensivetraining and developmentsessions for Quest team members at all venues, fostering continuous skill progression and a culture of excellence.
- Welcoming and engaging customerswith friendly conversation, and actively determining their coffee preferences and needs to provide personalised recommendations.
- Educatingboth the team and customers about the characteristics of different coffee beans, their origins, and the nuances of various roasts.
- Activelypromoting and selling coffees, as well as coffee brewing equipment, by effectively communicating the unique attributes and benefits of each product.
- Staying informedand up to date on the latest coffee and café drink trends, attending industry events, and sharing knowledge with the Quest team to continually elevate the café’s offerings.
- Maintaining aclean, safe, and hygienic work environmentthat adheres to organisation standards and follows sanitation regulations to prioritise the well-being of both staff and customers.

ABOUT YOU

PROFESSIONAL REQUIREMENTS

- 3 or more years of recent experience as a Barista in a high volume cafe.
- 1 or more years experience as a Head / Lead barista or Barista Trainer in a high volume cafe.
- Strong knowledge of coffee beans, origins, and brewing techniques.
- Strong listening and verbal communication skills.
- A strong understanding of Food Health & Safety.

NICE TO HAVE

- Certification II or more in Hospitality.
- Organic handling experience.
- Cafe or Restaurant Management experience.
- Food handling / Cookery experience.

PERSONAL REQUIREMENTS

- Australian citizen or resident with an appropriate visa to work in Australia.Note: This role is not suitable for Working Holiday VISA holders.
- Availability to work at least 1 weekend day every 2nd week
- Availability to work shifts from 5am to 2:45pm weekdays, and between hours 5am to 5pm on weekends.
- Loves coffee and tea
- Own transport to and from work

PERSONAL QUALITIES

- You strive for open and honest communication with respect for others.
- Thrives under pressure and in fast paced environments.
- Professional demeanour and a desire to exceed expectations.
- Strong customer focus and empathy.
- Makes others happy makes you happy.
- Desire to learn
- You are reliable, punctual, and organised
- You like getting things done and care about how they get done
- You are proactive and self-directed, identifying issues and opportunities ahead of time
- You strive for achievement and making a difference

HOW TO APPLY

Please submit your CV and a short cover letter using the form below and we’ll reach out to you to schedule an initial chat. Your cover letter should include:

- how you found out about Quest and why you want to join,
- a little bit about your goals

Suitable candidates may be requested to complete a trial and or test.

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