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Business Improvement Manager - Air Fulfilment, Content and Operations

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Job no: 526616
Brand: Global Supply
Work type: Full time
Location: New South Wales, Queensland, South Australia, Victoria, Western Australia, New Zealand
Categories: Operations & Professional Services, Wholesale & Product

This is a unique role requiring a dynamic individual with a passion for Air Fulfilment, Content Distribution, and Process Improvement.

You will collaborate with key stakeholders across Supply and our partners to identify areas for process, operational, or strategic enhancements to improve efficiency, productivity, and performance. Your responsibilities include analyzing workflows, gathering data, and collaborating to identify improvement opportunities.

Business Improvement Managers develop and implement strategies to address these opportunities, aiming to optimize resources, reduce costs, and increase profitability. They monitor and evaluate the impact of their initiatives, adjusting strategies to ensure continuous improvement.

Your goal is to drive positive change and foster a culture of innovation and excellence within our fulfillment and content distribution functions.

What you will be doing:

- Managing offshore relationships and resources, monitoring performance and SLAs, and continuously improving business and operational processes within the Air Systems team, including offshore partners.
- Facilitating system administration, testing, release management, and managing RPA & Chatbots for automation.
- Designing and deploying systems or processes to maximize productivity, automation, and efficiency, including with offshore partners.
- Leading small to medium projects using project methodologies, and participating in larger projects as a team member.
- Communicating priority and status updates to stakeholders.
- Working with subject matter experts and technical specialists to transition new work offshore.
- Analyzing, validating, and documenting current and future state processes.
- Identifying and communicating risks and issues.
- Collaborating with change teams to articulate stakeholder impacts.
- Providing expertise for training and reviewing training materials.
- Partnering with change specialists and business leaders to champion change and integrate processes into the business.

What you will need:

- Minimum 5 years' travel industry experience.
- At least 3 years in system admin roles or working with offshore partners.
- Strong understanding of Air Fulfilment (Ticketing), content systems, and booking flows.
- Experience in new product development, delivery, and analysis.
- Process design and/or business analysis skills.

Added Advantage

- Knowledge of multiple GDS systems.
- Project management experience using recognized methodologies.
- Senior leadership experience or influential roles preferred.

Hours: Monday to Friday, 8:30 am to 5:30 pm, with some outside hours for global support.

Location: Flexible across AU/NZ locations with FCTG HQs.

What you'll enjoy:

- Inclusive company culture and a recognized Great Place To Work.
- Opportunities for development, including personalized learning pathways.
- Exclusive staff discounts and travel benefits.
- Career growth within a global network of brands.
- Health and wellness discounts, mental health support, and social events.
- CSR initiatives, environmental sustainability efforts, and paid parental leave.

#LI-CM1 #LI-Onsite

Note: No unsolicited resumes from recruitment agencies. We do not accept fees for unsolicited applications.

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