Service Technician

3 weeks ago

City of Greater Geelong, Australia Blast One International Full time
About the Company

BlastOne is a family-owned Global company that has now grown into a successful global industry leader in the Corrosion Control and Protective Coatings Industry. In Australia, BlastOne is a leading provider of abrasives, equipment, and rentals to contractors across the country.

We are 100% focused on customer satisfaction and are continually striving for excellence.

About the role:

We are seeking a dedicated Service Technician to join our Derrimut branch sales and service team in Melbourne. This hands-on position is essential for ensuring the timely completion of service projects, providing exceptional product support, and maximising the revenue of our service department. You will play a crucial role in delivering quality repairs and maintaining high levels of customer satisfaction.

This role may require some travel within Victoria and interstate.

Key Responsibilities

1. Conduct maintenance, repairs, and servicing of both customer and BlastOne rental equipment while managing maintenance schedules and maintaining accurate service records.

2. Initiate and receive communication with customers regarding equipment maintenance and repairs, both in-house and on-site.

3. Provide over-the-phone troubleshooting assistance to customers.

4. Coordinate and attend repair and maintenance work at various job sites.

5. Offer hands-on assistance and demonstrations for the sales team as needed.

6. Manage the check-in/check-out process of rental equipment and prepare it for dispatch.

7. Assist with warehouse operations and coordinate industrial equipment deliveries.

8. Inspect returned rental equipment and complete job cards.

9. Perform basic fabrication and repairs as required.

10. Accurately enter data into our system NetSuite as needed.

About You

1. Minimum of 2 years in a similar role with a proven track record.

2. Strong understanding of mechanical systems, with experience in hydraulics and pneumatics being highly desirable.

3. Competence in using maintenance and repair tools.

4. Strong analytical skills and the ability to troubleshoot effectively.

5. A commitment to providing excellent customer service.

6. Ability to work both independently and collaboratively within a team.

7. Proficient in Microsoft Office and other relevant software.

8. Valid Australian driver's license is required.

9. Forklift license is desirable.

Role Benefits

1. Base salary + super + bonuses + Uniform + Company Vehicle provided

2. Exceptional opportunity to become an integral member of a well-established and successful global company.

3. Opportunities to work nationally across business units.

4. Wellness perks such as free flu vaccinations, and access to our Employee Assistance Program (EAP).

If this sounds like the opportunity you have been waiting for, don't hesitate, apply today

Visit our website blastone.com.au to find out more about our journey.

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