Portfolio Performance Manager

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband, and digital solutions.

As a Portfolio Performance Manager on 8-month FTC, you will lead aspects of governance and delivery for central initiatives within the Customer Success portfolio.

You will ensure priorities are perfectly aligned and revenue and cost reduction goals are achieved.

What You’ll Do

- Lead all aspects of the Consumer Portfolio Performance, monitoring objectives.

- Develop status and compliance reports for executive forums.

- Lead the production of reports and dashboards to inform future planning and decision‑making.

- Manage funding processes – including developing PowerPoint pack, minutes, actions, releasing funding, Jira and Confluence.

- Collaborate with product owners, delivery managers, and other engagement functions to conduct training sessions for stakeholders.

- Support governance and control activities to ensure effective execution of Consumer initiatives.

- Serve as the central source of truth for executive decision‑making, ensuring accurate and timely information.

- Monitor and manage risks across delivery, customer experience (CX) impact, and resource allocation.

- Provide delivery insights through regular reporting, including quarterly and monthly updates.

- Lead AOP and capacity forums reporting, ensuring alignment with organisational priorities.

- Own and maintain Jira dashboards, driving transparency and progress tracking.

- Track and report on benefit realisation, ensuring outcomes align with strategic objectives.

What makes you perfect for the role?

- Proven experience in Transformation, PMO and/or strategic Portfolio Management roles.

- Outstanding leadership, collaboration, and influencing skills.

- Strong experience in commercial management of channel and contact centre capabilities.

- Ability to negotiate mutually beneficial outcomes and manage feedback from multiple collaborators.

The good stuff….

- Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.

- Flexible working arrangements with opportunities to work three days in the office, two days remote or home.

- Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on‑site childcare centre.

- Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.

- We support growing families with inclusive, carer‑neutral paid Parental Leave of up to 16 weeks.

- Direct your own development and build future‑ready skills with Optus U’s industry‑focused micro‑credentials, developed with La Trobe and Macquarie Universities.

- Build meaningful connections through employee‑led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).

- Put your wellbeing first with free access to counselling and support services, 24/7 — in‑person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying “yes” to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

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