▷ (Urgent) Support Worker - Hunter

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Want to make a difference? Join the New Horizons team as a Support Worker in Port Stephens.

About the Role

This role provides support and works in partnership with people living with disability to live within the community in the way that they want to. We strongly encourage people with a lived experience of mental‑ill health to apply for this position.

We empower our customers by supporting them to build independence, identify and achieve goals, engage in activities of daily life, and encourage genuine connections within the community. To work with us you have a positive, authentic, inclusive personality which you bring to work with you every day.

Key Responsibilities

1. Collaborating with customers to develop individualised person‑centred support plans that incorporate their identified wellbeing needs, their strengths, and their goals.

2. Providing support to customers to improve their independence by assisting with skill development, transport, social activities, supporting with finances, attending appointments, cooking, medication and personal care, as well as other support as required.

3. Supporting and encouraging our customers to participate in activities of their choice, such as social, leisure, sporting, educational, employment activities etc.

4. Keeping customer records up to date on a daily basis using online systems and electronic databases.

5. Developing and maintaining professional relationships and networks with customers, families, caregivers and key stakeholders.

6. Supporting customers to navigate the sector to access any additional service they may require.

7. Seeking out innovative ways to enhance the recovery journey and overall customer experience with New Horizons.

What our customers want from you:

Our customers would like you to be punctual, friendly, outgoing, non‑judgmental, flexible, guided by lived‑experience, persistent, balanced, empathetic and practical. Our customers also want you to know when to motivate, when to challenge, and when to stop

What you will bring to the role:

1. Minimum Cert III in Disability, mental health, Peer Work, or equivalent

2. Valid NSW Drivers License (Class C), with ability to drive large cars and/or vans

3. Willingness to obtain an Australian Federal Police Check, NSW WWCC and NDISWC to meet New Horizons employment criteria prior to commencing with us.

4. A strong set of values that guides your work, incorporating our organisational values of passion, integrity & respect.

5. Great computer skills with proven ability to use Microsoft Office and customer relationship management systems.

6. Desirable:

- Experience in disabilities, mental health conditions

- Advanced knowledge of services and programs under NDIS.

- Understanding of Person‑Centred Practices

Why join New Horizons and amazing benefits we offer?

1. New Horizons pays above the award & penalty rates

2. Salary packaging options that reduce your taxable income and increase your take‑home pay Up to $15,900 for general living expenses and $2.6k meal & entertainment & novated leasing.

3. Monthly RDO's in addition to annual leave (Full‑time – employees only)

4. Fitness Passport – Discounted gym membership

5. Employee Assistance Program (EAP) for employees and family members.

6. Paid parental leave: Comprehensive leave to support growing families.

At New Horizons, we are passionate about creating a unified organisation where our teams work seamlessly together to deliver exceptional service that enhances the lives of our customers while at the same time improving employee experience and career development opportunities. We align our work with our organisation’s values – fostering a culture of collaboration, trust, and accountability. As part of our team, you’ll be empowered to take initiative and use your talents to improve the lives of our customers. Together, we are a community committed to transforming lives through our services, embracing challenges with creativity and adaptability for lasting positive impact.

How to Apply

Please apply via the link now – our application process is mobile friendly. For related queries or questions please feel free to contact the recruitment team on recruit@newhorizons.net.au. Please note that due to the large number of applications, only shortlisted candidates will be contacted.

IMPORTANT: New Horizons is an equal Opportunity Employer, and our people represent the community which we service. We invite all the applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds. Due to the specific support needs of the customer base and the inherent program requirements, there is a genuine occupational requirement for female applicants to apply, under the exception clause of the NSW Anti‑Discrimination Act 1977 – Section 31.

New Horizons values diversity and encourages applications from people from all walks of life. Our vision is to see happy inclusive communities work together in collaborative and inclusive ways to create opportunity and improve quality of life. Our workforce proudly reflects the local communities we connect with and support. New Horizons acknowledges all Aboriginal and Torres Strait Islander peoples as the traditional custodians of the land.

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