Customer Specialist
3 weeks ago
Customer Specialist - Hardship
Apply locations AUS VIC Melbourne time type Full time posted on Posted 2 Days Ago job requisition id R7145
- Provide quality customer service with empathy for customers in stressful situations.
- Guidance to customer who call in relation to their account and hardship assistance process.
- Complete and assess hardship applications received through various channels and budget advisors.
- Complete administrative tasks such as actioning online applications, Inbox handling, processing approvals on applications as required.
- Appropriately determine what tools will assist the customer to rehabilitate their account and discuss the benefits of this with them.
- Ensure actions comply within policy, procedure, and strict legislative guidelines.
- We strive to remove customer pain points and obstacles to deliver outstanding customer service.
About Us
Why work at Latitude?
In addition to a great culture, challenging work and the chance to grow your career, Latitude also offers a comprehensive suite of employee benefits, designed to be as individual as each of our employees. From superannuation and short term incentives to flexible working policies and a comprehensive employee assistance program, there are Latitude benefits to support your working and personal life. Additionally, the 'Congratitude' recognition program exists to reinforce our spirit of teamwork and achievement, and have a little fun along the way
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Melbourne, Victoria, Australia Latitude Financial Services Full timeCustomer Specialist - Hardship page is loadedCustomer Specialist - HardshipApply locations AUS VIC Melbourne time type Full time posted on Posted 2 Days Ago job requisition id R7145Provide quality customer service with empathy for customers in stressful situations.Guidance to customer who call in relation to their account and hardship assistance...
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