Product Manager

Company Description
This is your opportunity to join our team of forward-thinking, change-making individuals. Operating at the intersection of health and tech, you'll help us shape the future of healthcare.

Our Mission
Healthengine's mission is to improve access to healthcare by helping Australians find and connect with all primary care providers. We strive to achieve this through Australia's leading healthcare marketplace, bringing together over 4 million active Australians, and more than 10 thousand practitioners that are powered by our technology - and growing.

We're all patients, right? So, it's easy to get behind a mission that seeks to improve the healthcare experience for all Australians.

Job Description The Gig
The purpose of the Marketplace Product Manager role is to take ownership of Healthengine's Marketplace products covering the end to end consumer experience on the Healthengine platform, from ideation through to launch and ongoing optimisation. Some of the key responsibilities of the gig are outlined below.

Responsibilities:

1. Inform product vision, strategy, and roadmap based on data analysis, customer needs, market trends, and business goals for Marketplace products including platform search, profiles, booking flow, user accounts & more across web and mobile app.
2. Deliver product initiatives to grow the Healthengine marketplace by driving engagement, active users, and increasing the value of active users.
3. Prioritise features and enhancements based on business value, customer impact, and technical feasibility.
4. Ideate, create and execute tests and experiments to achieve growth objectives.
5. Work with stakeholders to gather and document product requirements and ensure alignment with business objectives.
6. Complete end to end tracking and attribution for all initiatives, including analytics, booking conversion and relevant documentation.
7. Define and monitor key performance indicators (KPIs) to measure product success and identify areas for optimization.
8. Regularly update stakeholders on product status, progress, and upcoming releases.
9. Oversee product release cycles, including planning, coordination, and communication with relevant teams.
10. Engage in user/customer analysis, discovery work and ideation workshops, and validate hypotheses through a rapid iteration-feedback cycle.
11. Collaborate with Marketplace engineers to translate requirements into actionable tasks and ensure timely delivery of product features.
12. Oversee Kanban prioritisation and backlog management for the marketplace team.

Qualifications

About You
You're the kind of person who takes accountability in a fast-paced, autonomous and flexible environment. Fast may be your default (like us) but you never, ever compromise on what's important, willing to take a steady, more informed approach when it comes to maintaining the trust of our team and customers. You handle change like a pro, and continuous improvement is a way of life. You are not afraid to speak up and share your thoughts respectfully, with the intention of making positive change. You take initiative and drive your own learning journey without waiting for someone to point you in the right direction. And ultimately, you care: about people, health and innovation.

Experience you'll bring:

1. 5+ years experience in Product/Growth/Digital Marketing management for a tech product, related online software or digital product, covering both web and mobile app.
2. Preferred prior role experience with an online marketplace.
3. Strong analytical and problem-solving capabilities, with solid experience in Adobe Analytics/Google Analytics/SQL.
4. Strong experience in UX and CRO.
5. Track record of successfully managing product development from conception to launch, and building product through experimentation, including creating a hypothesis, executing an experiment, learning & iterating.
6. Strong understanding of software development processes & technologies.
7. Experience with Agile methodologies.
8. Proficiency in using product management tools (e.g., Jira, Confluence, Trello).
9. Experience with mar-tech (e.g. Adobe Target, Braze, Branch).
10. Excellent communication and interpersonal skills.
11. Ability to manage multiple priorities and work under pressure.

Additional Information

The perks behind the work
Healthengine is where you'll be your best self. You'll collaborate with smart, interesting people who will challenge you to be better. You will learn a lot and grow even more. Healthengine is the ideal workplace to bring ideas, make change and leave a lasting impact on your team and the industry.

A hybrid workplace that offers flexibility to balance work and life.
A vibrant social calendar of events, quarterly team-building activities and more.
Unlimited coffee and snacks, and a subsidised vending machine in our Perth office.
Awesome discounts and salary packaging options through our benefit partner, Maxxia.
Access to learning resources to develop your personal and professional skills.
Workplace wellness program, including extra leave and access to EAP and other wellbeing resources.
Extra leave so you can recharge and focus on your wellbeing.
Support for you when it comes time to grow your family with paid parental leave.

We're proud to share that Healthengine ranked 13th Best Workplace in Technology 2023 and are a certified Great Place to Work in Australia 2024.

Diversity and inclusion
At Healthengine, we believe in the power of a diverse work environment to fulfil our mission and better serve our providers and patients. We've created a culture that genuinely values diverse perspectives and backgrounds, knowing that our differences can inspire new ideas. We are fully committed to building and maintaining our inclusive environment where all voices are respected and heard. If you think you have what it takes but don't check all the boxes, reach out anyway - we'd love to hear from you.

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