Business Analyst

9 hours ago

Ballarat, Australia Aboriginal Health Council of Western Australia Full time

The Opportunity – 12 Month Day Rate Contract:

We’re seeking an experienced Business Analyst with billing system and energy sector expertise to support a major transformation initiative. Over the next six months, you’ll partner with senior stakeholders across billing, customer, operations, finance, and IT to define requirements and shape solutions that improve billing accuracy, customer outcomes, and regulatory compliance.

Responsibilities include:

- Work with stakeholders to gather, document, and validate business requirements relating to billing processes and systems

- Analyse current-state billing operations, customer journeys, and regulatory obligations to identify pain points and opportunities for improvement

- Support the definition of scope, benefits, costs, and business impacts for billing system enhancements and related projects

- Develop clear documentation including business requirements, process maps, options analysis, and impact assessments

- Facilitate workshops, interviews, and working groups with stakeholders across customer, finance, operations, IT, and regulatory teams

- Assist in preparing presentations and supporting materials for executive and steering committee review

- If the program progresses to delivery, this role has strong potential to extend into implementation

What we are looking for:

- Tertiary qualifications in Business, Information Systems, or a related field; relevant certifications (e.g., CBAP, PMI-PBA) highly regarded

- Proven experience as a Business Analyst on billing systems (preferably in energy or utilities)

- Strong understanding of energy industry processes, customer billing, market settlements, and regulatory requirements

- Demonstrated ability to translate complex business and system requirements into clear documentation for technical and non-technical stakeholders

- Experience in agile and/or hybrid delivery environments, with strong facilitation and requirements management skills

- Solid financial and commercial acumen, including the ability to support cost-benefit and ROI analysis

- Excellent communication and stakeholder engagement skills, with confidence in presenting to senior leadership and governance forums

How to Apply:

If you’re ready to ‘light the way’ towards your next career move, click the 'Apply’ button to submit a confidential application.

Why Us:

At EnergyAustralia, we are committed to providing an inclusive culture so our employees can bring their whole selves to work and have a sense of belonging. As an employee you can enjoy such benefits as:

- Hybrid working environment, that promotes flexibility
- Excellent company culture, down-to-earth and friendly organisation - be authentic, bring your whole self to work
- State-of-the-art Melbourne office, stunning views only 3-4 minute walk from Southern Cross station
- Onsite Tech Bar

We’re committed to providing an inclusive culture so our employees can bring their whole selves to work and have a sense of belonging. From our PRISM network that creates a positive culture for LGBTQ+ employees to our Reconciliation Action Plan that has commitments to strengthen relationships with Aboriginal and Torres Strait Islander people and organisations, it’s a workplace where everyone’s welcome.

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