▷ (14/9/2025) Senior Quality Associate

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

Our customers produce goods from various parts of the healthcare ecosystem. From consumer healthcare products like vitamins to medical devices like contact lenses and robotic surgical instruments, Toll has the expertise and certifications to move and store various types of pharmaceutical and healthcare products. In specialised purpose-built facilities, our team can also manage unit dose packaging and vaccine storage and handling in cold rooms.

Senior Quality Associate – Marsden Park, NSW

The Opportunity

We are seeking an experienced Senior Quality Associate to join our growing Healthcare division based out of Marsden Park, NSW facility. As the Senior Quality Assurance Associate, you will play a critical role in ensuring the integrity and compliance of healthcare operations. This position provides day-to-day quality support across warehouse and operational functions, ensuring adherence to client-specific requirements, regulatory standards, and internal procedures.

As the Senior Quality Assurance Associate, you are accountable for:

- Quality Oversight & Compliance: Ensuring all warehouse and operational activities comply with internal procedures, client requirements, and applicable regulatory standards.

- Issue Management & Resolution: Timely investigation, documentation, and resolution of Non-Conformance Reports (NCRs), Corrective and Preventive Actions (CAPAs), and Change Controls.

- Customer & Stakeholder Engagement: Providing clear and professional communication with customers regarding Quality matters.

- Process & System Integrity: Oversight of SAS release, controlled destruction, and return to vendor sessions.

- Training & Documentation: Ensuring training records and labelling processes are compliant and current.

- Performance Monitoring: Tracking and trending Quality KPIs and metrics.

About you

To be successful in this role, you will need:

- Solid knowledge of ISO 13485, with practical experience applying its principles in a healthcare, medical device, or pharmaceutical environment.

- Solid understanding of TGA regulations, PIC/S Code of GMP (Good Manufacturing Practices), and GWP (Good Warehouse Practices).

- Familiarity with ISO 9001 and its integration with ISO 13485 for quality management systems.

- Basic understanding of Supply Chain Management and Integrated Logistics.

- FMCG, Medical Devices, Food Manufacturing, Pharmaceuticals industry experience highly advantageous.

- Prior experience working in or with a logistics site is also advantageous.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.

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