Guest Service Agent

4 weeks ago

River Heads, Australia Sealink Travel Group Ltd Full time
About the Role

As a Guest Service Agent, you will be the first point of contact for our valued guests, ensuring their journey to and from K'gari (Fraser Island) is seamless and enjoyable. The role will include providing exceptional customer service, handling reservations, and assisting guests with their inquiries. You will be based at Sealink's mainland terminal, working with a dynamic team at the picturesque location of River Heads. This position is a part-time 6-month contract role, with potential to extend. Working 7am - 4pm, 3-4 days weekly, including some weekends, across a 14-day roster.

We are looking for someone who is local to the Hervey Bay area, who is able to provide outstanding customer service and work in a professional and efficient manner.

Key Responsibilities

1. Greet and assist guests with general enquiries.
2. Handle reservations, ticketing, and check-in procedures efficiently.
3. Provide accurate information about Fraser Island attractions, activities, and services.
4. Address guest inquiries and resolve any issues or concerns promptly.
5. Collaborate with other team members to ensure smooth operations.
6. Manage phone calls and direct all guests to the appropriate check-in areas.
7. Assist in coordinating bus and guest arrivals when needed.
8. Accurately obtain and process all guest registration information and resort information.

Skills, Qualifications & Experience

1. Exceptional time management skills
2. Excellent communication and interpersonal skills
3. Demonstrated experience in a similar role
4. A positive attitude and a passion for delivering excellent customer service
5. Strong computer skills

The Benefits - conditions apply

1. $1000 Annual SeaLink employee travel allowance
2. Free Island 4WD bus tours
3. Free ferry transfers to and from the island
4. In-house training and opportunities for career development
5. Discounts on SeaLink products and services

How to Apply

Click APPLY to complete an application including uploading your up-to-date resume and a cover letter explaining why you are the best person for the position.

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion.

About us

K'gari is a World Heritage listed island off Australia's Eastern Queensland coast, the world's largest sand island, stretching over 120km. With cool towering rainforests to walk through and explore, over 100 freshwater lakes to swim in, including the iconic Lake McKenzie and Lake Wabby, and an amazing beach highway, where else would you rather be.

SeaLink K'gari is part of SeaLink Marine & Tourism, one of Australia's largest marine and tourism businesses with 11 business units across six states and territories, connecting our customers to many of Australia's most beautiful island destinations and brilliant experiences.

With globally recognised brands such as SeaLink, Captain Cook Cruises and Kingfisher Bay Resort, we are a team who go beyond what others will do and are invested in supporting the communities and customers we serve.

SeaLink Marine and Tourism is part of the Kelsian Group - Australia's largest integrated multi-modal transport provider and tourism operator, with established bus operations in Australia, USA, Singapore, London and the Channel Islands.

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