Practice Manager

To support the Partners in all aspects of practice management and functionality,motivating and managing staff, optimizing efficiency and overall performance,ensuring the practice achieves its long-term strategic objectives in a safe andeffective working environment.

To manage and coordinate all patient services, premises and health and safetymanagement.

Through innovative ways of working, support thePartners leading the team in promoting quality & continuous improvement,confidentiality, collaborative working, service delivery, learning anddevelopment and ensuring the practice complies with Clinical Governance and CQC regulations

Main duties of the job

Supportingthe Partners in the day-to-day management of the practice, ensuring staffachieve their primary responsibilities

Providingleadership and guidance to all staff ensuring that they adhere to policy andprocedure at all times

Leading and guiding the team and overseeingthe administrative elements of Quality Outcome Framework (QOF), liaising with GPs, nursing staff andadministrators to obtain maximum results

Implementingsystems to ensure full compliance with CQC regulations and standards

Reviewingand regularly updating job descriptions and person specifications ensuring allstaff are legally and gainfully employed

Actingas the lead for recruitment including pre-employment checks and DBS validation

Evaluating,organising and overseeing the staff induction programme

Implementingand embedding an effective staff appraisal process

Implementingand embedding an effective practice and staff development plan for all staff(clinical and administrative) whilst maintaining a robust training record

Implementingeffective systems for the resolution of disciplinary and grievance issues,maintaining an overview of staff welfare

Leadingthe management of the clinical system, ensuring IT security and Information Governance complianceat all times and responding to and resolving all local IT issues

About us

We are based in central Brighton, 15 minutes walk from Brighton beach, Brighton Station and local amenities.

Seven Dials Medical Centre has three GP partners, an Advanced Clinical Practitioner, supported by our experienced nursing team and dedicated admin team. We care for 7000 patients in the Brighton and Hove area, delivering high standards of care and quality services.

We are part of Brighton North and Central Primary Care Network, which offers a wealth of support and knowledge.

Job responsibilities

The Practice Manager is responsible for:

a. Supportingthe Partners in the day-to-day operations of the practice, ensuring staffachieve their primary responsibilities

b. Providingleadership and guidance to all staff ensuring that they adhere to policy andprocedure at all times

c. Overseeingthe administrative elements of QOF, liaising with GPs, nursing staff andadministrators

d. Implementingsystems to ensure compliance with CQC regulations and standards

e. Reviewingand regularly updating job descriptions and person specifications ensuringall staff are legally and gainfully employed

f. Actingas the lead for recruitment including pre-employment checks and DBS

g. Evaluating,organising and overseeing the staff induction programme

h. Implementingand embedding an effective staff appraisal process

i. Implementingand embedding an effective practice and staff development plan for all staff(clinical and administrative) whilst maintaining a robust training record

j. Implementingeffective systems for the resolution of disciplinary and grievance issues,maintaining an overview of staff welfare

k. Leadingthe management of the clinical system, ensuring IT security and IG complianceat all times and responding to and resolving all local IT issues

l. Activelyencouraging and promoting the use of patient online services

m. Updatingand acting as the focal point for the practice website and social media sites

n. Guidingstaff and developing searches and audits on the clinical system

o. Reviewingand updating clinical templates ensuring they relate to current practice

p. Marketingthe practice appropriately to ensure patient population is stable orincreasing

q. Managingcontracts for and highlighting issues with services i.e., cleaning, gardening,window cleaning etc.

r. Guidingthe team to reach QOF targets (supported by the nursing and administrativeleads)

s. Ensuringthe staff implement the practice wide approach to the management of allpatient services matters

t. ManagingDNAs, providing data and planning tools coupled with liaison with referredrepeat offenders

In addition to the primary responsibilities, the Practice Manager may be requested to:

a.Lead the management of the Patient Participation Group

b.Implement the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the next level

c.Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required

d.Monitor and disseminate information on safety alerts and other pertinent information

e.Support the overall practice clinical governance framework, submitting reports for OQF, enhanced services and other reporting requirements using CQRS etc.

f.Guide the team to reach QOF targets (supported by the nursing and administrative leads)

g.Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas

h.Maintain the significant event database, providing advice to staff and briefing the team at meetings as required

i.Identify trends and devise solutions to reduce risk and repeated occurrences of significant events

j.Develop, implement and embed the practice audit programme (in conjunction with the lead nurse)

k.Reviewing and updating of practice policies and procedures

l.Support the practice and management team with continuous improvement and change initiatives

Person Specification

Experience

- Good standard of education with excellent literacy and numeracy skills
- Experience of working with the general public
- Experience of managing accounting procedures including budget and cash flow forecasting
- Experience of working in a healthcare setting
- Experience of managing large multidisciplinary teams
- Experience of performance management including appraisal writing, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
- Experience of workforce planning, forecasting and development
- Ability to exploit and negotiate opportunities to enhance service delivery
- Excellent communication skills (written, oral and presenting)
- Previous Primary Care Management experience
- NHS/primary care general practice experience
- Relevant health and safety experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£40,000 to £45,000 a yearDependent on experience

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