Senior Business Banking Manager

4 weeks ago

Council of the City of Sydney, Australia National Australia Bank Full time

Overview

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Senior Business Banking Manager, South Sydney (CBD based), you will join a highly passionate team that is putting the customers at the centre of everything you do.

Responsibilities

- Achieve business objectives relating to the sale and promotion of highly tailored and personalised complex financial products/ services.

- Develop and maintain understanding of external market, customer dynamics and competition and foster highly personalised relationships.

- Form in depth knowledge of customer needs, ensure service provision is according to the Banks model portfolios.

- Relationship manages a portfolio of very high value customers, drawing on the services of specialists to add value where necessary.

Qualifications

- Seasoned business banking and relationship management experience

- Complex lending skills and ideally experience/knowledge of transactional banking solutions

- An emphasis on customer advocacy - understanding customer needs deeply while helping them to anticipate opportunities and challenges.

- Customer-obsessed mindset; own customer relationships and follow up on customer challenges until they are resolved

- Able to work with speed, accuracy and respect to deliver the best outcomes for our customers

- Knowledge of onboarding our customers into the right segment and geography so they are best supported.

Diversity & Inclusion

A diverse and inclusive workplace works better for everyone. We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

Recruitment & Accessibility

For details on the recruitment process, and accessibility, please visit NAB Careers. To discuss adjustment requirements, please contact the NAB Careers team via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

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