Current jobs related to EL1 Assistant Director, Complaints Management Coordination - Canberra - Comcare (Australian Government)
-
El1 Assistant Director, Delivery and Change
3 days ago
Canberra, Australia Talent International Full time**Job Details**: **Location** Canberra **Salary** Super **Job Type** Contract **Ref** BBBH102358_1685486859 **Contact** Connie Tong **Posted** about 8 hours ago - **Contract Term: Initial 12 Month contract with possible extension option**: - ** Canberra location with hybrid working arrangement** Our client is seeking for an **EL1 Assistant...
-
El1 Assistant Director
1 week ago
Canberra, Australia Chandler Macleod Full timeAs one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals. Our Federal Government client is seeking to...
-
Assistant Director
2 weeks ago
Canberra, Australia Australian Government - Department of Education, Skills and Employment Full time[Executive Level 1] - Canberra, ACT - [Executive Level 1: $112,617 - $124, 466] **Department of Employment and Workplace Relations*** We enable access to quality skills, training and employment to support Australians find secure work in fair, productive and safe workplaces - supporting individuals and our nation to prosper. The Employee Entitlement...
-
El1 Assistant Director
1 week ago
Canberra, Australia HAYS Full time**Your new company** This Government Department is responsible for delivering policies and programmes that support the Australian Community. This program provides support to individuals who have experienced hardship and need assistance through providing counselling, case management and financial support. There is a current need for a high performing EL1...
-
Canberra, Australia The Treasury - Australian Government Full timeTreasury is seeking talented, team-orientated and motivated leaders across Canberra, Sydney and Melbourne to fill Assistant Director and Director positions in its Macroeconomic Group. Positions are available in the Group's Macroeconomic and Policy Division (MAPD) and Macroeconomic Conditions Division (MECD). The merit pool may be used to fill further...
-
Canberra, Australia National Library of Australia Full timeMy Forms - My Tests - My Interviews - My Details **EL1 - Assistant Director Indigenous Engagement (Affirmative Measures - Indigenous)**: - Implement the Library's Indigenous Cultural and Intellectual Property Protocol - Develop and deliver a First Nations public engagement program - Participate in the implementation of service improvement initiatives and...
-
El1 - Assistant Director - Adf Remuneration
3 days ago
Canberra, Australia Australian Government Full time$115,899 - $130,733 + up to 15.4% Superannuation - Brindabella Park - ACT **The Role** he Directorate of Military Remuneration has multiple EL1 positions available where you will perform a broad range of duties relating to Industrial Relations for the ADF including leading a team responsible for developing pay and employment category proposals, and...
-
El1 Assistant Director, Cyber Engagement
1 week ago
Canberra, Australia Hudson Australia Full timeAn opportunity has become available for an experienced and knowledgeable EL1 Assistant Director of Cyber Engagement to join our client's busy and growing team. This is a great opportunity to join a large department with a strong cyber team operating in an interesting and dynamic project environment. **EL1 Assistant Director, Cyber...
-
El1 Assistant Director
2 weeks ago
Canberra, Australia Chandler Macleod Full timeAs one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals. Our Federal Government client is seeking...
-
El1 - Assistant Director Indigenous Etc Etc
6 days ago
Canberra, Australia National Library of Australia Full timeMy Forms - My Tests - My Interviews - My Details **EL1 - Assistant Director Indigenous etc etc**: - Implement the Library's Indigenous Cultural and Intellectual Property Protocol - Develop and deliver a First Nations public engagement program - Newly created position The **Assistant Director, Indigenous Engagement (EL1)** role is a leadership position...
EL1 Assistant Director, Complaints Management Coordination
4 weeks ago
The Complaints Management Coordination team is tasked with establishing and leading a coordinated complaints management model at Comcare. The team oversees and coordinates the implementation of comprehensive complaints management review recommendations. The team collaborates with diverse business areas to improve the way complaints are managed at Comcare and works to streamline complaint processes, improve complaints resolution and timeliness, and ensure that the complaints information contributes to continuous improvement across the organisation.
Overview of the Role
The Assistant Director, Complaints Management Coordination works closely with the Director, Complaints Management Coordination and across the business to implement the complaints management review recommendations. The Assistant Director leads the triage and coordination of responses to complex, multi-faceted complaints, preparation of reporting on complaints for the CEO, Executive and assists with the preparation of other complaint related reports and briefs as required.
The Assistant Director will also work collaboratively to develop and implement an enterprise-wide quality assurance framework for complaint management.
MandatoryQualifications and Experience
- Demonstrated experience leading complaint or dispute resolution functions or teams
- Demonstrated understanding of best practice in complaints management or dispute resolution.
Eligibility and Specific Conditions of Employment
- Character clearance (Australian Criminal History Check).
- Employee Health Declaration.
- Six months probationary period for new engagements.
- Ability to obtain and maintain a Baseline Security Clearance.
- Specific Conditions:
- Some intra and interstate travel may be required on occasion, including overnight absences.
How to apply
Please review the Job Information Pack below and provide a statement of claims with your responses outlining what you could bring to this position including your skills, experience and knowledge relevant to the job specific capabilities and role (maximum 2 pages).
Please note: The vacancy closes at 11:59pm, Australian Eastern Daylight Time (Canberra, Melbourne, Sydney time). If you experience any issues with submitting your application, please contact recruitment@comcare.gov.au
#J-18808-Ljbffr
