Support Coordinator

3 weeks ago

Tamworth, Australia New Horizons Full time

For more than fifty years, we have been supporting people with disability and mental health concerns and those who are aged, at risk of homelessness, humanitarian entrants, youth, and Indigenous Australians. It is part of our goal to provide innovative services which strengthen communities and enhance social and emotional wellbeing for all.

The Customer Engagement Team exists to connect participants with an NDIS plan to supports and services in New Horizons and the Community. The team is the first point of contact for NDIS participants, families and Support Coordinators who are seeking information about New Horizons or who have chosen us to provide services for them under an NDIS plan.

Your role is to coordinate the delivery of services to clients and supporting staff and to help clients achieve the identified program outcomes. You will increase customer engagement in the planning and delivery of their supports, promoting choice and providing exceptional experiences by ensuring that well‑being is at the heart of everything we do.

Responsibilities

- Meet or exceed coordination of support targets and ensure that customer processes are carried out efficiently and within the required timeframes.

- Support a caseload of customers to increase their capacity to understand, monitor and manage supports of their choice.

- Act as the first point of escalation for clients, sharing knowledge, information and expertise with other team members and stakeholders.

- Increase customers’ engagement in the planning and delivery of their supports, promoting choice and providing exceptional experiences by ensuring that well‑being is at the heart of everything we do.

Qualifications

- Proven experience developing creative solutions to overcome day‑to‑day challenges.

- Relevant tertiary qualifications and/or significant knowledge and experience in a similar role.

- Strong communication and listening skills.

- National Criminal History Check (Police Check) and Working with Children Check.

- Valid driver licence.

Benefits

- Take advantage of the tax benefits available only to employees who work for a not‑for‑profit organization – through lower tax deductions.

- Utilise our Employee Assistance Program providing counselling services.

- Develop through internal and external learning and workplace mentoring.

- Grow through professional development opportunities and secondments.

- Access flexible work arrangements.

- Take long service and/or parental leave.

- Work in a supportive culture and working environment.

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