Quick Resolution Claims Support Officer

At Suncorp, we are a leading insurance company across Australia and New Zealand with a workforce as diverse and inclusive as our customers.

We are customer obsessed and truly care about helping our customers, which is why we want the very best people to come work with us to achieve meaningful outcomes for injured customers in CTP Personal Injury Claims.

This role will start 16th of June 2025.

Your New Role

As a Quick Resolution Claims Support Officer, you will be responsible for answering inbound calls and assisting customers that have been injured in a motor vehicle accident. You will offer first call resolutions to our customers and service providers, and filter calls to Claims Advisors.

Your duties will include:

- Answering inbound phone calls and providing excellent customer service
- Assist customers and service providers with clear and concise information
- Case noting phone calls and leave follow up information for Claims Advisors
- Liaise with other team members to ensure complex queries are set for follow up
- Understanding the general overview of claims management, timeframes and legislation
- Maintaining strong compliance requirements for both internal and external audits

About You

- Strong customer service focus with an upbeat personality and fantastic phone manner
- Proactive mindset and drive to help others at a vulnerable time in their lives
- Excellent computer skills and ability to learn new systems
- Resilient, confident and willing to learn in a continuous changing environment
- Ability to manage in a fast paced and high-volume space

About Suncorp

We believe in setting you up for success and we want to empower our workforce and elevate your career with us. This starts with a highly supportive 4-week training program to equip you with the foundation of being a Quick Resolution Claims Support Officer prior to being deployed into your designated team.

Some other benefits include:

- Being part of a team that's inclusive, supportive, and genuinely focused on customer outcomes
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work
- Hybrid Working – Giving you work life balance to gain a mix of working from home and in the office

- Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.

- Hundreds of employee discounts and rewards across multiple industries such as retail, tech, travel, health and wellbeing – along with discounts across our brands.

Why you'll love working with us

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we've had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we're here. Caring for others, being courageous and doing the right thing underpins everything we do.

Chase the sun, apply online today

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact madison.king@suncorp.com.au for a confidential conversation.

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