Program Manager: Mental Health Outreach Team

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Type: Permanent Full-time

Closing Date: None

Start Date: TBD

Wage/Salary: $95,000-$106,000 Annually

Hours of Work: 8:30-4:30

Job Summary

The Opportunity: Join our dynamic team as the Program Manager, Mental Health Outreach Team (MHOT) and be part of our journey to make a real difference to the Greater Victoria community Reporting to the Director of Programs, this position provides planning, management, and administration of a team of 8 counselors in our youth mental health services at Thrive.

Who We Are: THRIVE has been a trusted partner in enhancing lives in Greater Victoria since the 1980s. As a dedicated non‑profit agency, our mission is to provide a wide range of services that help individuals and families build their skills, strengths and resourcefulness. We operate on a $6.5M budget through service contracts with the Ministry of Children and Family Development (MCFD) and Community Living BC (CLBC). With a passionate team of 70 employees, we uphold high standards in everything we do. Our consistent accreditation from CARF since 2004 speaks to our commitment to excellence. We also care deeply about our culture and the daily demonstration of our values of integrity, collaboration, and courage. At THRIVE, you'll find a vibrant atmosphere that fosters a strong sense of belonging for both employees and clients.

Why Work With Us…

- An opportunity to grow and develop your skill set and network
- Salary range of $95,000 - $106,000 annually
- An exceptional benefits package including: 20 days paid holidays per year plus 12 paid statutory holidays, Extended Health Plan (including vision, dental and para‑medical services), Municipal Pension Plan
- Assistance with relocation costs possible — we work full time from our vibrant office in Victoria
- And most importantly, an opportunity to make a meaningful impact on our community’s well‑being

Key Duties and Responsibilities

- Manages day-to-day operations and staff assignments
- Ensures program standards, policies and guidelines are maintained
- Develops, manages implementation of and evaluates the programs providing on‑going supervision, case consultations and yearly performance outcomes reviews
- Ensures that all accreditation and other applicable regulatory standards are met
- Provides direction and support to ensure program goals are met
- Oversees the budget and expenses for the MHOT, and makes budget recommendations
- Preparation of grant applications
- Seeking out fund development opportunities
- Ensures accurate program and client records are maintained
- Produces reports as required
- Adheres to agency values and principles and promotes and models these
- Ensures staff supports the mission, vision, values, strategic goals and policies
- Works with senior management to formulate program policies and procedures
- Connects the MHOT team objectives to our strategic plan
- Identifies new program opportunities and participates in development/design
- Participates in internal and external committees
- Accountable for meeting all targets for contracted service hours, number of persons served and maximizing allowable staffing levels as per program budget
- Determines staffing needs to ensure program continuity
- Leads the recruitment and selection of program staff, organizing hiring panels and making hiring decisions
- Orients and provides training to staff and/or practicum students
- Coordinates the scheduling and assignments of program staff
- Supports and mentors staff to solve issues and resolve conflicts
- Establishes performance expectations, provides feedback and conducts performance evaluations
- Participates in and models conflict resolution between staff, clients and families
- Investigates complaints filed by clients and staff as defined in the agency’s conflict resolution and/or ethical practice procedures and consistent with the collective agreement where unionized staff is concerned
- Ensures effective communication with staff, clients and families and promotes their participation in and sharing of feedback in order to inform quality assurance practices of the agency
- Promotes public awareness for the program, representing THRIVE externally
- Develops and maintains positive relationships with government officials and with other community organizations
- Proactively, professionally and effectively mitigates risk, creates safety plans, protocols and ensures their implementation
- Competently manages critical incidents
- Performs other related duties as required

Education, Training, and Experience

- Master’s Degree in Counselling Psychology or Social Work or equivalent
- Or Master’s or Bachelor’s Degree in Nursing and licensed under the Registered Nursing Association of B.C. and/or the College of Registered Psychiatric Nurses of B.C.
- Or a degree in a related field with significant experience may be considered
- Direct experience in mental health services, with a minimum of 5 years management experience in a mental health setting
- Experience managing in a unionized environment
- Experience working in the field of child and youth mental health
- Understanding of the DSM‑V
- Experience providing supervision to child and youth counsellors
- Working knowledge of specific community‑based programs, related provincial and community support services, applicable legislation and policies
- Excellent oral, written, facilitation and interpersonal skills
- Demonstrated teamwork, leadership, supervisory skills and a strong commitment to principles of collaboration
- Ability to work effectively with program staff, funders, and other agencies and organizations

Additional Information

- This position requires the ability to function independently, meeting the needs of multiple concurrent projects and deadlines
- This position requires the ability to effectively manage emergency situations
- Moderate level of physical fitness to effectively carry out duties of the position

How to Apply

We look forward to receiving your application to help us continue our mission and fulfil our vision. Please send your current resume and cover letter to careers@reimaginework.ca with the subject line: “Thrive Program Manager Application”. We will be reviewing applications as they arrive.

We thank all applicants for their interest; however, only those candidates selected for interviews will be contacted. Please note that we are unable to support work visas of any kind.

If you don’t meet all of our requirements exactly or have taken a non‑traditional professional path, we still want to hear from you Use your cover letter to tell us about your unique experience — we recognize that skills are transferable.

We're building a diverse, innovative team that thrives on solving complex challenges. We encourage applications from candidates who bring unique perspectives and experiences to our growing organization.

EEO & Community Statement

This position is open to all gender applicants. All are welcome here.

Our Thrive team acknowledges that our agency stands and works on the unceded Lək̓ʷəŋən territory of the Songhees and Esquimalt Nations. We also acknowledge the five W̱SÁNEĆ communities: W̱JOȽEȽP (Tsartlip), BOḰEĆEN (Pauquachin), SȾÁUTW̱,(Tsawout) W̱SIKEM (Tseycum) and MÁLEXEȽ (Malahat), as well as the Sc'ianew (Beecher Bay), T’Sou‑ke, and Pacheedaht Nations and the Spune’laxutth’ (Penelekut) tribe where our work extends. We are committed to acknowledging our relationship with these unceded lands and communities, at staff and Board meetings, and during our hosted events. We encourage the evolving learning and awareness of our staff, Board, and the Thrive community, discovering and striving for meaning and personal connection within each acknowledgement.

Charitable Registration Number: 810569277 RR 0001

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