Junior Voice Engineer

3 weeks ago

Sydney, Australia Macquarie Bank Limited Full time

Join our Global Voice Services team supporting enterprise-wide unified communications infrastructure. Work with a diverse team across multiple locations, learn new technologies, and help manage voice solutions and systems to meet business and lifecycle requirements.

At Macquarie, we bring together diverse talent and empower our people to shape possibilities. As a global financial services group operating in 31 markets for 56 years, we foster a supportive environment where everyone contributes ideas and drives outcomes.

What role will you play?

You will be responsible for the daily operations of communication, voice, and voice recording platforms. This includes monitoring system dashboards for alerts, prioritizing events, and responding to tasks across the organization.

What you offer

- Experience in unified communications or networking within a large enterprise environment as a network or voice engineer
- Exposure to cloud voice applications, contact centre/call centre applications, and routing
- Bachelor's degree in Networking, Computer Science, Engineering, Cyber Security, or related field
- Willingness to respond to voice outages on a 24/7 on-call basis
- Experience with voice recording systems (Verint v15, VFC, NICE, Dubber) in regulated environments is highly regarded
- Knowledge of cloud-based UC and calling functionalities
- Experience in banking or energy trading sectors is a plus

We welcome candidates inspired to build a better future with us. If you're excited about this role or working at Macquarie, we encourage you to apply.

About Technology

Our technology team enables every aspect of Macquarie, from supporting our people and customers to building innovative platforms and applications to shape future solutions.

Our commitment to diversity, equity, and inclusion

We are dedicated to fostering a diverse, equitable, and inclusive workplace. We invite applicants from all backgrounds and identities, including race, ethnicity, gender, age, sexual orientation, family status, neurodiversity, religion, disability, and socio-economic backgrounds. We are happy to discuss accommodations and support during the recruitment process and employment. Please contact us for further assistance.

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