Associate Clinical Liaison Manager

2 weeks ago

Perth, Australia Align Technology, Inc. Full time

Associate Clinical Liaison Manager (WA)

Department: Clinical

Employment Type: Full Time

Location: APAC-Australia-Remote

Join a team that is changing millions of lives. Transforming smiles. Transforming lives. Transforming an industry.

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionised the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our teams are constantly pushing the boundaries of what’s possible.

Ready to join us?

Description

We are looking for an enthusiastic individual to join the ANZ clinical team. The position is responsible for clinical liaison and support activities for general dentists and orthodontists who are Invisalign Providers. The position is responsible for driving clinical confidence through one-on-one support and guidance and through the delivery of educational events. The position will be responsible for delivering an excellent clinical customer experience for all Invisalign Providers engaged with during day-to-day interactions.

This position is fully remote and reports to the Manager, Clinical Support ANZ.

Responsibilities

- Be responsible for improving clinical confidence through activities such as training and education, ongoing clinical support with all aspects of the ClinCheck process
- Assist, support and take ownership of the execution of clinical education events that are planned in alignment with the Align Technology education pathway. Events may include workshops, study clubs and training courses
- Be an avid learner who effectively articulates product specific selling messages and can provide in-person (in-field) and remote support to customers
- Provide feedback and troubleshooting assistance to ensure a positive customer experience for all Invisalign Providers
- Be responsible for hosting and moderating online webinars and calls
- Be flexible to travel to provide in-field support for customers
- Be proactive in researching new industry trends and technologies

Requirements

- Ability to independently manage own priorities and work autonomously
- Strong collaboration skills to work with sales team to determine clinical needs of customers
- Excellent interpersonal, communication, and presentation skills
- To be highly motivated, commercially adept, articulate, and confident
- Tertiary education highly advantageous
- 2-3 years’ experience in the dental industry, as an Oral Health Therapist or similar; ideally with some experience in orthodontics or with the Invisalign System
- Have a keen interest in education and a demonstrated ability to learn technical information
- Willingness to travel to deliver in-field support for customers; on occasion you will be required to work outside of standard working hours
- Experience working in both in-person and in virtual team environments
- Strong skills across Windows applications

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