Service Operations Manager

Service Operations Manager page is loaded## Service Operations Managerlocations: Melbournetime type: Temps pleinposted on: Offre publiée aujourd'huijob requisition id: R0655150* **Lead service excellence across part of Melbourne with a global industry leader*** **Great benefits and remuneration – Base + 12.5% superannuation & bonus*** **Elevator your career, by joining a global organisation with a strong focus on training, safety and quality****At KONE, we bring buildings to life.**Look around and you’ll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an essential service to communities around the world – keep people moving no matter what.**Our work will take you in different directions.**We are seeking a highly motivated and experienced **Service Operations Manager** to oversee our lead part of service operations in Melbourne and surrounds, managing thousands of elevators. This role is critical in ensuring outstanding customer satisfaction, operational efficiency, and business growth.* Lead and develop a high-performing service team across Melbourne* Drive customer satisfaction through proactive engagement, complaint resolution, and service quality.* Oversee field operations, maintenance planning, and compliance with safety standards.* Develop and execute business plans, budgets, and market-driven strategies.* Champion continuous improvement and digital acceleration initiatives.**What We’re Looking For*** Bachelor’s degree in a commercial or technical field (or equivalent experience).* Extensive experience in leadership roles, within service operations, facilities management or operations manager* Preferably in elevator, maintenance, technical or related construction industries.* Strategic and business acumen with a customer-first mindset.* Analytical problem-solving and quality focus, and ability to turn strategy into action* Strong background in customer relationship management and service operations.* Proven ability to coach, inspire, and lead teams toward achieving ambitious goals.**There’s so much more to KONE than you may realise.*** Enjoy career progression opportunities within a global organisation* Be part of a global innovation leader committed to safety and sustainability.* Work in a collaborative, forward-thinking environment that values continuous learning.* Access a range of benefits that engage and motivate our employees and help us make KONE a great place to work* Novated Leasing, ability to purchase leave, extra super, annual bonus and a car space* Grow with comprehensive learning and development programs covering a wide range of professional skillsChez KONE, nous nous attachons à créer une culture de travail innovante et collaborative, dans laquelle nous valorisons la contribution de chaque individu. L’engagement de chacun de nos salariés est au cœur de notre démarche collaborative et nous encourageons la participation de chacun ainsi que le partage d’informations et d’idées. Nous nous engageons au quotidien dans une démarche durable et responsable, s’appuyant sur des pratiques commerciales éthiques. Nous développons une culture basée sur la confiance, le respect et le travail en équipe ainsi que sur la reconnaissance de la performance individuelle. Rejoindre KONE, c’est rejoindre une entreprise ou il fait bon vivre, respectueuse de la qualité de vie de chacun de ses collaborateurs. Nous sommes fiers de proposer des parcours de carrières riches en expériences et opportunités qui vous aideront à atteindre vos objectifs professionnels et personnels.En savoir plus sur
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