[5/10/2025] Manager, Service Operations

- Location: Melbourne - CBD## About this role**Workplace Injury Commission (WIC)****Melbourne****$163,628 per annum (plus super) + excellent mentoring and support*** **Enjoy rewarding work, a respectful culture, and the support you need to thrive*** **Competitive remuneration and flexibility including hybrid WFH option*** **Play a key role supporting WIC as we help injured Victorians find a way forward***/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_***The impact you'll have:**At the Workplace Injury Commission, we've helped thousands of injured workers and employers to resolve their disputes and move forward with their lives. We're a robust Victorian Government statutory authority that's making an impact.As we continue through our journey of transformation and growth, we need you to join us as a Manager for Service Operations. This role is a key member of WIC's leadership team and oversees critical business activities including operational productivity and performance monitoring, service experience excellence and Registry practice management to ensure consistent processes are in place and act as a single source of truth.With your strong influencing and engaging skills you will foster key internal and external stakeholder relationships with a strong focus on maintaining service agreements, resolving issues and ensuring the team's ability to deliver high quality services.Equipped with your eye for continuous improvement, you will regularly assess and champion ideas to lead the implementation of enhancement for service and operational standards both internally and externally. You will be instrumental in supporting our vision of being the leading dispute resolution authority in Australia.**Who we're looking for:**To succeed in this role, you will have:* Proven success identifying and leading systematic improvement of processes and practices to improve operating efficiencies, productivity, quality, customer service or people experience* Experience monitoring, reporting and managing service performance to meet key performance objectives and consistently high quality standards.* Ability to work with a high degree of independence, autonomy and self-management with excellent time management, prioritisation and organisational skills* Experience fostering and contributing to a positive, high performing culture.* Outstanding communication skills and interpersonal skills, including proven ability to develop constructive partnerships across organisational boundaries, engage and influence stakeholders at all levels and facilitate consultative processes.For further information, please refer to our position description which you can access through**Resolution matters. And so do you.**We're a stable, purpose-driven organisation that offers you meaningful work, a welcoming and vibrant team culture, and a range of benefits, including:* Competitive remuneration, plus generous allowances, annual salary increases and opportunity for band progression payments* Reimbursements for study/professional development and wellbeing activities.* Salary packaging options of novated motor vehicle lease and superannuation* Access to additional leave categories when you need it most - flexible leave arrangements tailored to you, for example reproductive health and wellbeing leave, IVF leave etc* Access to our 24/7 holistic mental health and wellbeing program for you and your family.* A progressive, respectful and supportive work environment with experienced leaders who are invested in you.Here are some of the things we hope you'll love about working with us:* **Help Victorians find a way forward**As a Manager, Service Operations, you'll play a vital role in supporting WIC to help injured workers and employers overcome some of the most challenging times of their lives.* **Find support and relationships that count**Respect is a key value here. We trust and empower you to be your best self, at work and home.* **Respect today, shape tomorrow**Bring your diverse thinking and help make us even better.* **Be rewarded for your contribution**We offer you real professional development opportunities plus a wide range of rewards and benefits to help you thrive.Visit to find out more and read the stories ofTake your career to the next level with the Workplace Injury Commission. To apply, please submit your resume and cover letter via the link by **midnight, Wednesday 8th October, 2025.**Please note: Applications will be reviewed throughout the application period, and interviews may commence before the application period expires*.**WIC is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. If you require assistance or adjustments to fully participate in the application or interview process for this role, please contact us via email* *careers@wic.vic.gov.au**In accordance with our* *and* *, as part of the recruitment process, WIC may collect and use information relevant to assessing your suitability for the role and our organisation.**Only people with the right to work in Australia may apply for this position. You will be required to undergo a National Police Check as part of the recruitment process. Successful candidates will be required to provide evidence of their COVID-19 vaccination status or medical exemption prior to commencing employment.*| Location: | Melbourne - CBD |
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