Customer Service Representative

7 days ago

Tamworth, Australia Envista Full time

Job Description

The Customer Service Representative compliments the Sales team in providing an exceptional service to all our customers in the ordering process, and also in facilitating after sales support and advice. This role predominantly services the ANZ Orascoptic business.

Job Requirements

- Provide an exceptional service to all our Kerr/Orascoptic customers, ensuring it is a positive experience every time.

- Invoicing and order processing direct-customer purchases.

- Provide technical support and advice on Orascoptic product range.

- Maintain complete awareness of and compliance with financial rules, terms and conditions of sale, and any other relevant governing policies and guidelines.

- Refer non-routine matters to the Business Manager, Warehouse Manager or relevant Marketing Manager where required.

- Process sales orders, quotes, returns, credits, warranties, repairs invoicing and any ad-hoc requests.

- Handle enquiries from customers and the Orascoptic sales team.

- Undertake outgoing customer calls to drive sales.

Operating Company

Kerr

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

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