▷ (22/9/2025) Risk Renewal Specialist (Melbourne)

Overview

We’re a Member-owned organisation with over 30,000 automotive and allied repair Members across Australia and New Zealand, ranging from national franchises to your local family workshop. Since 1974 we’ve been supporting our Members with the solutions that really matter, centred around our flagship Trade Account which gives our Members access to instant credit with over 2,000 Preferred Suppliers, simplified monthly expenses, and a generous rewards program as the cherry on top. Beyond that, our Members can also access a wide range of exclusive products each designed to support our Members to thrive. Whether they need equipment finance to grow their business, insurance products to protect what matters most, or an award-winning travel agency to book their next getaway, Capricorn can help.

About the Team

Capricorn Mutual is a discretionary mutual operated exclusively for Capricorn Members. It offers tailored protection solutions specifically designed for the automotive industry, providing an alternative to traditional insurance. With a focus on flexibility, shared risk, and Member support, Capricorn Mutual plays a vital role in helping our Members protect what matters most.

Risk Services Executive – Be the Voice of Capricorn Risk

Are you ready to make a meaningful impact by supporting our members and driving business growth? Join our Risk Services Team as aRisk Services Executive, where your expertise and passion for service will help shape the future of member protection.

In this role, you’ll be the first point of contact for Capricorn Risk members, responsible for retaining existing business and growing our portfolio through proactive and effective renewal management. You’ll deliver exceptional service, build trusted relationships, and help members navigate their protection needs with confidence.

What You’ll Be Doing

- Manage the full renewal process, including outbound calls, documentation, and protection reviews.
- Provide accurate personal protection quotations and process changes to existing protections.
- Collaborate with underwriting and field teams to ensure seamless service delivery.
- Identify member needs and match them with the right protection solutions.
- Support complaint resolution and contribute to continuous service improvement.

What You’ll Bring

- Strong negotiation skills and a proven ability to achieve positive sales outcomes.
- Excellent time management and organisational abilities.
- Adaptability to changing business needs and a proactive problem-solving mindset.
- High attention to detail and accuracy in documentation.
- Outstanding interpersonal and customer service skills.
- Commercial awareness and a passion for sales and marketing.
- A collaborative spirit and commitment to team success.

Experience & Qualifications

- Essential: Previous sales experience and ASIC RG 146 Tier 1 qualification.
- Desirable: Insurance industry experience.

A little on life at Capricorn

Joining our community is about more than just a job, so here’s what’s in it for you:

- Work flexibility – We’re all unique, and so are the ways in which we work. Whether it’s flexible hours or WFH arrangements, we’ll work with you to find the best way for us to work together.
- Development Opportunities – your success is ours too. We provide training opportunities and development to give you the tools you need to grow.
- Paid parental leave – during life’s most important times, we support parents’ leave (for both parents) and their transition back to work.
- Get social – our social calendar is full, with a range of different virtual and face-to-face events to keep us connected.
- A place you want to be – from the sweeping city views, coffee on tap and the general buzz of our team, Capricorn is a place you want to be.
- A cherry on top – we’ve got a heap of benefits that our team actually use, including a fantastic reward and recognition program, wellness program, additional leave purchase and so much more
- Amazing Benefits – Unlock amazing benefits at Capricorn. We offer all staff free gym membership near the office, discounted private health benefits and all inclusive working from home kits to get you started

Sound like you’d be a good fit?

If you are ready to become part of a growing community and make a real impact, get in touch today.

For further information, support with your application and details on Capricorn, please visit our website at capricorn.coop/careers

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