Account Manager

3 weeks ago

City of Melbourne, Australia ECI Software Solutions Full time

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We are looking for an Account Manager who thrives on ownership, long term customer relationships and spotting commercial opportunities before others do. This role focuses on managing an existing portfolio of customers across Australia and New Zealand, building strong partnerships and guiding them through the value of our software solutions as their business evolves. As ECI continues to expand further into APAC, this role offers the opportunity to grow into a wider regional portfolio over time for the right person.

What you’ll be doing

In this role you are not simply renewing contracts but building long term commercial relationships and uncovering where growth opportunities lie within each account. You become a trusted commercial advisor for your clients by understanding their business, uncovering growth triggers and helping them move from on premise solutions to the cloud where it strengthens their performance and security. A major part of your impact lies in showing customers why remaining on premise carries operational risk and how cloud adoption enables long term scalability and resilience.

You stay in close contact with your portfolio to understand how their needs evolve and you proactively turn those insights into commercial opportunities. You manage your own pipeline, decide which accounts require deeper engagement and shape the growth strategy per customer. This role combines commercial instinct with strong relationship management. You listen, advise and challenge where necessary and you convert customer needs into tangible results through your own initiative rather than waiting for demand.

Why this role is exciting

The culture gives you a high level of trust and autonomy. You will work closely with technical teams, consultants and sales leadership, and as the region grows, you will have room to shape your own customer strategy. You can expect strong onboarding with online training, close support during your ramp up and a peer training program in Texas once you are fully up to speed. The pace is high and the rewards are tangible, with bonuses paid monthly and instant recognition for performance. It is a hybrid 38 hour role based in Melbourne with access to an on site gym, parking and occasional travel for customer visits or sales events.

What you bring

If you are someone who enjoys building commercial momentum and creating opportunities instead of waiting for them, this is the role for you. You will have the platform, freedom and upside to truly own your success while developing deep customer relationships within a growing international organisation.

Furthermore, you also bring:

- A proven ability to manage accounts and hit or exceed quota;

- Confidence engaging with customers and building commercial momentum;

- Curiosity and proactiveness; you take ownership instead of waiting on others;

- A consultative mindset and the ability to quickly identify business pain points;

- Experience with SaaS or technology solutions is a plus but not required;

- High drive, resilience and a growth mindset.

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