Cloud Technical Analyst

Position number / Pool Ref number: 00031109

Level 5, $105,167 - $114,938 pa, PSCSAA 2024

Location: Osborne Park

Work Type: Permanent - Full Time

About The Department

The Department of Housing and Works delivers and maintains essential social housing and critical infrastructure across Western Australia—including schools, hospitals and police facilities. We manage tenancy services, support housing provision in remote Aboriginal communities, and oversee government employee accommodation. Through office accommodation solutions, State Fleet management, procurement, planning and asset policy, we empower other government agencies to deliver their best. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, youth, people of diverse sexualities and genders, and culturally and linguistically diverse people.

Benefits

- Flexible work options, including working from home up to 2 days per week.
- Professional development, training, and on-the-job learning to advance your career.
- Generous leave entitlements, including 4 weeks annual leave, 3 public service holidays each year, accrued long service leave every 7 years and an option to purchase additional leave each year. Access to cultural leave for Aboriginal and Torres Strait Islander people.
- Modern workspaces, where you choose your workspace that assists you to do your best work.
- Access to activity-based work hubs in the CBD, Fremantle and Joondalup for ad hoc flexible work.
- Corporate discounts with selected health insurance providers and access to wellness programs.
- Opportunity to support our Reconciliation Action Plan (RAP), Disability Access and Inclusion Plan, Indigenous Network, Gender Equity Champions Group, and Youth Working Group.

About The Role: Cloud Technical Analyst

The Cloud Technical Analyst plays a pivotal role in ensuring the stability, performance, and continuous improvement of the organisation's ICT environment, which is primarily hosted in Microsoft Azure and encompasses a wide range of Infrastructure and Application Services such as Exchange Online, SharePoint, Teams, OneDrive, and Entra ID (Azure AD). This role demands a blend of deep technical expertise, proactive service management, and strategic insight to support both day‑to‑day operations and long‑term digital transformation initiatives. The primary services are (but not confined to):

- Infrastructure Services (public and private cloud environments, virtual networks, application gateway, telephony).
- Business Services (including Application and Database Administration, Microsoft 365, Identity Management).
- Deliver expert‑level troubleshooting and resolution of incidents across Microsoft 365, Azure services, and integrated platforms.
- Collaborate with internal teams and vendors to ensure high availability, performance, and security of ICT services.
- Maintain and optimise identity and access management, including Entra ID (Azure AD), conditional access, and role‑based access controls.
- Assist in the design and deployment of automation solutions using PowerShell, Logic Apps, and Microsoft Graph to streamline operations.
- Monitor and analyse system performance, usage trends, and security events to provide proactive recommendations for improvement.

IT change deployments may occur during out‑of‑business hours or over weekends.

About You

The ideal candidate is proactive and a technically skilled professional with a strong background in supporting and enhancing cloud‑based infrastructure, particularly within Microsoft Azure and Microsoft 365 environments. They have demonstrated expertise in configuring and managing Entra ID, Exchange Online, SharePoint Online, Microsoft Teams, Compliance, and the broader Office 365 suite. Their technical capabilities are complemented by strong troubleshooting skills, ensuring high availability and performance. They take personal accountability for delivering excellence, consistently seeking opportunities to improve systems and services. Their collaborative nature, responsiveness to feedback, and commitment to continuous learning reflect personal leadership behaviours and actively contribute to team goals and agency outcomes.

How to Apply

- A comprehensive CV that shows your skills, experiences and key achievements, including the contact details of two referees (with one being your current or most recent supervisor).
- Cover letter of two (2) pages or less, outlining how you meet the essential requirements of the role and demonstrate leadership behaviours.

Please ensure you apply before the closing deadline as we won’t accept late and incomplete applications.

Further Job-Related Information

For further information about the position please contact Fahdy Salim on (08) 6551 1224 (not to be contacted for Applicant Information Packs or assistance with lodging your application). To assist you in preparing your application, please refer to the Applicant Information Pack, Job Description Form, and Leadership Behaviours. Additionally, the WA Jobs and Workforce Hub provides information on working in Western Australia, including guidance on applying for government sector jobs, industry insights, application tips, relocation resources, training opportunities, and apprenticeships. If you are unable to view or download the documents, please call (08) 6557 8111 and select option 1, or email recruitment@dohw.wa.gov.au, mentioning the vacancy reference number VCID03253 for assistance.

Currently there is one (1) permanent full‑time position available for filling. Whilst this selection process will initially be used to appoint to this advertised vacancy, it may also be used to appoint to similar positions that may arise in the Agency within the next twelve (12) months on a full‑time, part‑time, permanent or fixed‑term basis with the possibility of further extension(s) and/or permanency.

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