▷ Immediate Start Customer Support Manager

3 days ago

City of Greater Geelong, Australia Metricon Full time

Overview

Metricon Homes, a leading multi award winning new home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families. Exciting opportunity for an experienced Customer Support Manager to join our Geelong team.

Reporting to the Operations Manager, your responsibilities will include:

- Provide strong leadership to the Pre-Site Manager function which is responsible for managing customers' experience throughout the Pre-Site Process.
- Work alongside our Sales, Drafting, Estimating, Studio M, Permits and Construction teams.
- Assist in the continual improvement of business systems, procedures and customer support processes
- Resolution of customer escalations.
- Set the direction for your team and ensure your staff work together to achieve department and company objectives
- Conduct and contribute constructively and positively to team meetings and internal training sessions
- Help optimise individual results/output within the team
- Generate and report team performance against determined KPIs
- Weekly and monthly forecasts of results.

What we offer

- Ongoing learning and development opportunities to help build your skills and reach your potential
- We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities
- 24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges
- Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.

The successful candidate will have

- Extensive experience in successfully managing and driving change and achieving efficiencies within a customer service / customer contact environment
- Proven experience in managing a team and achieving success during times of change, operating within a fast paced, time critical and bottom-line focus
- Highly-developed leadership and communication skills.
- The ability to multi-task and set priorities and problem solve.

If you feel you have the necessary experience and drive to meet the challenges of this position, and can demonstrate how you meet the skills and attributes, please apply with your Cover Letter and Resume now.

This role requires a national police check to be undertaken by the successful candidate.

#J-18808-Ljbffr

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