Data Center Technical Operations Engineer

Data Center Technical Operations Engineer

Job ID: 3086179 | Amazon Corporate Services Pty Ltd

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Infrastructure Operations (Data Center) team is the backbone of AWS, supporting the rapidly growing AWS business and customers 24/7. We are committed to maintain the physical infrastructure of AWS, ensuring the standards for operational performance in the areas of safety, security, availability, productivity, capacity, efficiency, and cost.

We are looking for a Data Center Engineering Operations (DCEO) Engineer with experience in critical facilities management, a result‑driven individual with strong technical (electrical/mechanical) understanding and the drive and vision to take our data center engineering operations to the next level. The role will report to the DCEO Manager and be responsible for sustaining availability, cost management, risk assessment and mitigation, review corrective and preventative maintenance of critical infrastructure and metric reporting.

Key job responsibilities

- Participate in a 24/7 rotating shift pattern.

- Undertake and support management of both routine maintenance and emergency service of a variety of critical systems such as switch‑gear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, fire systems, etc.

- Installation of new rack capacity and provisioning of power/cooling.

- On‑site management of contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.

- Establish performance benchmarks, conduct analyses and prepare reports and documentation of all aspects of critical facility infrastructure operations and maintenance; manage the facility’s assets.

- Generate change management requests & incident management tickets for all facility related events (mechanical, electrical, plumbing) and assist in the resolution of infrastructure engineering and services issues.

- Collaborate with data center IT managers and other business leaders to coordinate day‑to‑day operations, projects, manage capacity, and optimize plant safety, performance, reliability, sustainability, and efficiency.

- Drive & implement projects to increase current facility capacity, efficiency, sustainability & reliability as well as assist in the design implementation, commissioning and build‑out of new data center facilities.

A day in the life

- Work schedule changes depending on specific site needs. Shifts are 12‑hours and will rotate on a predefined schedule.

- Assist in troubleshooting of facility and rack‑level events within internal Service‑Level Agreements (SLA).

- Perform rack installs, rack decommissioning, and facility management.

- Provide operational readings and key performance indicators to make sure uptime is maintained.

- On‑site management of contractors, subcontractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.

- Performance and oversight of maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center.

Basic Qualifications

- 4+ years of relevant work experience in facilities management, maintaining a datacenter or other critical space facility.

- Ability to prioritise in a complex, fast‑paced environment.

- Experience with, awareness of and adherence to physical security protocol.

Preferred Qualifications

- Bachelor’s degree (Electrical Engineering, Mechanical Engineering or other relevant discipline) or technical (military/trade school/TAFE) degree and relevant experience plus 4+ years of data center management/engineering/operations experience.

- Strong understanding of the electrical and mechanical systems used in a data center environment, including but not limited to DRUPS, Transformers, Generators, Switch‑gear, UPS systems, ATS/STS units, PDUs, Chillers, AHUs and CRAC units.

- Mission‑Critical facility management experience for a large enterprise or large Colocation provider.

- Experience in management of vendors/contractors performing construction, maintenance and upgrading works in large‑scale critical environment.

Additional Information

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

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