Customer Experience Officer

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Customer Experience Officer

Requisition ID: 10968

Who are we?

Craft your future with Suntory Oceania, a new $3b multi-beverage partnership between Suntory Global Spirits and Suntory Beverage & Food. Underpinned by quality, craftsmanship and a strong sense of purpose, our exciting new partnership will be powered by two manufacturing sites, five distribution centres and more than 1500 Suntorians across Australia and New Zealand.

Our market-leading portfolio will have over 40 brands, including Jim Beam® and Maker's Mark® Bourbon, Hibiki® Japanese Whisky, Canadian Club® Whisky, -196, V Energy, Maximus, and Suntory BOSS Coffee. As One Suntory, we will be positioned as the fourth largest beverage player in the region, ready to ignite the category, creating more beverage moments from sunrise to sunset. Together, we will bring the best of Suntory to Oceania.

The Opportunity:

This exciting 12 Month Fixed-Term-Contract opportunity has arisen due to an internal promotion. The Customer Experience Officer role offers an exciting, fast-paced opportunity where your primary focus will be delivering exceptional service to our ANZ clients. This position is integral to managing our communication channels and ensuring our clients receive top-notch support.

In this role, you'll thrive in a variety of tasks and have a high-volume workload, requiring an adaptable, agile approach. If you're someone who embraces challenges and is eager to grow within a forward-thinking organisation, this position is perfect for you.

This is an onsite role that requires you to work from our Sydney CBD office 5 days a week during core business hours (Monday to Friday). Please apply only if you are comfortable with this arrangement.

What you'll be doing:

- Customer Interaction: Handle and manage customer inquiries via phone (Inbound & Outbound), email, and chat with professionalism and efficiency.
- System Navigation: Utilise systems such as Outlook, SAP, and C4C to manage orders, follow up on deliveries, and address new business inquiries.
- Data Management: Perform high-volume data entry, resolve stakeholder queries, and manage administrative tasks.
- Stakeholder Collaboration: Liaise with and support internal teams, including Credit, Sales, and Logistics.
- Adaptability: Adjust to ongoing system and business transformations to support our evolving needs.

About you:

To succeed, you should bring:

- Contact Centre Experience: Prior inbound or outbound contact centre experience is essential.
- Fast-Paced Industry Experience: Prior experience in either the FMCG industry or similar fast-paced industry experience is highly regarded.
- A Positive Attitude: A friendly, approachable demeanour that fosters strong relationships.
- Strong Communication Skills: Excellent verbal and written communication abilities.
- Relationship Building Skills: Proven skills in building and maintaining effective relationships.
- Adaptability: Capability to thrive in a changing environment and manage multiple priorities.
- Passion: Enthusiasm for working with renowned brands and a desire to grow your career within our organisation.

Unleash Your Spirit

As Suntorians we believe in Dreaming Big and Growing for Good. We take pride in our sustainability, diversity, equity, and inclusion initiatives, striving to grow responsibly and inclusively. Come be part of the Suntory family and Unleash Your Spirit.

In addition to being part of a passionate team, we offer a competitive remuneration package and an industry leading parental leave policy. This position is a critical part of our Commercial team so has plenty of scope for professional development with the opportunity to learn from, and work with, top leaders across the Oceania, regional and global business.

Our DEI Commitment

At Suntory, we recognise that diverse knowledge, perspectives, and backgrounds contribute to our collective success. We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals can bring their whole selves to work every day, regardless of race, colour, religion, gender identity or expression, sexual orientation, age, or any other protected characteristic.

Our recruitment and selection processes are designed to highlight what Suntory offers as an employer while allowing candidates to share their unique skills and experiences. We understand that career trajectories vary, and if you believe your experience/background can benefit our team, we encourage you to apply. We endeavor to make our interview process as inclusive as possible and offer reasonable accommodations as needed. Together, we can cultivate a workplace where everyone can thrive and propel our mission of Growing for Good.

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