▷ [Apply Now] General Manager

3 weeks ago

Melbourne, Australia Worth Ross Management Company, Inc. Full time

Schedule:

Worth Ross Management Company (WRMC) is an award-winning industry leader committed to excellence in luxury property management. We are seeking an experienced and service-driven General Manager to lead operations at a luxury private club near Aspen, Colorado.

The General Manager will oversee all aspects of day-to-day operations, ensuring elevated resident experiences, operational efficiency, and alignment with ownership objectives. This role requires a proven leader with excellent communication skills, strong financial acumen, and the ability to manage and inspire a diverse on-site team in a refined, service-oriented environment.

Key Responsibilities

- Serve as the primary liaison between the community and ownership, maintaining clear and consistent communication.
- Lead, develop, and support an on-site team, fostering a high-performance culture with a focus on excellence in service delivery.
- Oversee daily operations including hospitality, maintenance, administration, and vendor services.
- Deliver a five-star resident experience through proactive engagement, service quality, and attention to detail.
- Manage third-party vendor relationships, contracts, and performance to ensure quality and cost-effectiveness.
- Prepare and manage the community’s annual operating budget; analyze monthly financials and provide variance reporting.
- Oversee preventive maintenance, inspections, and capital improvement projects in collaboration with engineering and risk management teams.
- Ensure regulatory compliance, building safety, and adherence to WRMC’s standard operating procedures.
- Coordinate resident move-in/move-out activities and building access protocols.
- Maintain accurate records for ownership reporting, project tracking, and resident interactions.
- Participate in board meetings, owner association elections, and relevant committees when applicable.
- Maintain and implement building emergency protocols and safety drills.
- Remain available for after-hours emergencies as needed.

Qualifications

- Bachelor's degree in Business, Hospitality, Property Management, or a related field preferred.
- Minimum of 5 years of experience in residential or hospitality property management, with a focus on luxury or high-rise communities.
- Demonstrated leadership and team-building skills, with a collaborative and solutions-oriented management style.
- Excellent written and verbal communication skills; polished, professional, and resident-focused.
- Strong organizational skills with the ability to manage competing priorities in a dynamic environment.
- Solid understanding of budgeting, accounting principles, and financial reporting.
- Experience overseeing capital projects and property renovations is a plus.
- Familiarity with relevant laws, codes, and condominium association governance.

Physical Requirements

- Ability to lift up to 25 lbs, as needed.
- Ability to move throughout the property to conduct inspections and respond to operational needs.

At Worth Ross, we don’t just manage properties — we elevate lifestyles. Join a team that values integrity, excellence, and innovation in every aspect of property management.

- Medical
- Dental
- Vision
- Short term disability (STD)
- Long term disability (LTD)
- Employee assistance program (EAP)
- Pet insurance
- Retirement
- Paid Time Off (PTO)

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