(Apply in 3 Minutes) Member Services

Rebalance | Administration/Support/Service, Customer Service/Call Centre

THEOPPORTUNITY

Viva Leisure co-parent company to Club Pilates Australia one ofthe country's leading fitness companies are looking for new MemberServices team members to join our studio on a casual basis in GlenWaverley

Glen Waverley has proudly become the first Rebalance studio totransition into Club Pilates — one of the world’slargest and most recognised boutique Pilates brands. This excitingtransformation marks the beginning of a new era, combining ourstrong local community with the global excellence of Club Pilates.It’s an incredible opportunity to be part of a pioneeringteam setting the standard for member experience and service acrossAustralia.

This is an exciting opportunity to deliver exceptional,personalised service and create a positive experience for ourmembers. You’ll play a key role in supporting studio growthby maintaining strong member relationships and helping to attractnew ones.

Your day-to day responsibilities will include assisting memberswith general enquiries, conducting studio tours for potential newmembers, driving membership sales, and ensuring the studioenvironment is clean, welcoming, and professionally presented atall times.

This casual opportunity is available for 10-15 hours perweek.

SKILLS &QUALIFICATIONS

We are looking for someone with:

- Current First Aid and CPR certification (or willingness toobtain)
- Knowledge of and a passion for the Fitness Industry
- Experience in sales and customer service, ideally withinthe fitness or retail sectors

KEYRESPONSIBILITIES

- Providing a professional and welcoming experience for allmembers, visitors, and new joiners, including conducting clubtours and inductions
- Support membership growth by responding to enquiries,following up on leads, and following Viva’s sales processto maximise conversions
- Engage with members on the gym floor, assist with generalqueries, and promote additional services like personal trainingand group fitness
- Handle administrative duties including phone calls, membersfeedback, system updates, and shift handovers, escalatingissues when necessary
- Maintain a clean, safe, and well-presented club environmentby performing regular cleaning, equipment checks, restockingsupplies, reporting hazards and faults, and supportingoperational and administrative tasks

YOUR LIFE ATVIVA - PERKS & BENEFITS

As an employer of choice, Viva prides itself on supporting youin the best way possible by providing a range of incentives thatmeet the everyday needs of our people. We offer a range of benefitsto our employees such as Flexible Work Arrangements and greatwork-life balance for personal rejuvenation and well-being, PaidParental Leave, Free fitness membership, Central locations withbrand new facilities and ongoing learning and developmentopportunities. With countless career paths under one roof, thepossibilities are endless.

Above all, Viva is committed to fostering a diverse andinclusive culture where every background, perspective, gender, andidentity is celebrated. We believe in empowering everyone to bethemselves, knowing that it's when we embrace our differences thatwe perform at our best.

We make every opportunity last at Viva and are looking to findmembers of the team to upskill and develop all with the aim to makeViva the best place to work.

ABOUT VIVALEISURE

At Viva Leisure, our mission is simple: to connect health andwellness to as many people as possible through our awesome,affordable, and accessible facilities. Our vision is to be thenumber one in the industry — benefitting our members,shareholders, franchisees, communities, and employees alike.

As an Australian-owned and ASX-listed company, we offer adiverse range of health and fitness solutions, including big-boxhealth clubs, express gyms, high-intensity group training studios,Pilates, yoga, aquatics, women’s-only facilities, personaltraining, and more. Established in 2004, our key brands includeClub Lime, hiit republic, Plus Fitness, GROUNDUP, and Rebalance.With over 300 facilities acrossAustralia and internationally,including corporate-owned and franchised sites, we’re proudto serve diverse communities.

In 2020, Viva Leisure acquired Chain Collective Group to expandour fitness franchise brands both domestically and internationally.Chain Collective now operates as the franchising arm of VivaLeisure, proudly holding Plus Fitness as its flagship franchisedbrand — paving the way for the continued growth and successof multiple fitness concepts across Australia and beyond.

In 2024, Viva Leisure acquired a 34% stake in Boutique FitnessStudios (BFS), the master franchisee for leading global brandsincluding Club Pilates, Rumble Boxing, StretchLab, and CycleBar.This partnership marks an exciting new chapter as Viva’sRebalance Pilates & Yoga studios transition to Club Pilates,uniting local expertise with world-class brand standards to delivera premium member experience. That same year, Viva Leisure alsoacquired a 25% equity stake in World Gym Australia, along withthree corporate-owned World Gym locations in Queensland —Stafford, Coomera, and Underwood — further strengthening ourpresence in the premium fitness sector.

ACKNOWLEDGEMENT

Viva Leisure acknowledges and pays respect to the TraditionalCustodians of Country throughout Australia. We are grateful for theopportunity to operate facilities on these lands and to contributeto the health and well-being of all communities we form partof.

As a company dedicated to promoting health and wellness, we arecommitted to fostering an inclusive environment within ourfacilities and workplaces that welcomes, respects and celebratesthe rich cultural heritage of Indigenous peoples.

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