Service Support Analyst

Position overview

Level/Salary: Level 3, $86,439 - $92,795 p.a. (PSCSAA 2024)

Work Type: Fixed Term - Full Time

Branch: ICT Support

Location: Perth

Closing Date: 2025-10-08 4:00 PM

This is a pool recruitment process (Ref 01183). This pool will run for a period of twelve (12) months and may be used to fill ongoing fixed term contracts, secondments, acting/relieving and opportunities (full time).

Currently there is one (1) temporary vacancy available and this position is offered as a nine (9) month contract/secondment opportunity with the possibility of extension. This position is temporarily vacant whilst the substantive occupant is engaged in other duties.

This shift work position operates on a rotational roster basis and includes day, afternoon, weekends and public holiday shifts.

Location is in the Perth CBD, with convenient public transport access and end of trip facilities. Parking is provided when working afternoon shifts.

Come and join the Technology Portfolio within the Western Australian Police Force as a Service Support Analyst within the ICT Support Team. The dedicated team provides support to police officers by providing access to accurate, real-time data that makes policing easier and more effective.

Benefits of working for the WA Police Force include the following:

- Penalty Rates
- Access to Long Service Leave every 7 years
- Professional development opportunities and study leave/assistance
- 12% employer contributed superannuation into a fund of your choice
- Salary packaging options for vehicles and superannuation
- 4 weeks of Annual Leave with the option to purchase additional leave each year
- 3 Public Service Holidays per year
- On site gym facilities at Police Headquarters
- Free flu vaccinations annually
- Access to an Employee Assistance Program including immediate family members living at home
- Access to free WA Police Force Chaplaincy and Psychological services
- An active social club that welcomes WA Police Force family members

Position objective

This position supports frontline police officers by providing access to accurate, real-time data that makes policing easier and more effective. Functions as the initial contact point for users of key business applications, demonstrating application knowledge in responding to requests for assistance and providing operational and administrative support to fulfil requests or enable resolution.

Application process

Please ensure you complete, sign and scan the Integrity Check Consent Form (refer attached) and submit it along with your application (the Integrity Check Consent Form is not required for current WA Police Force employees).

Applicants are not required to address the work related requirements at this stage of the selection process.

Applicants are required to submit a comprehensive Curriculum Vitae (CV). Your CV should provide enough detail (dot points are sufficient) to allow the selection panel to assess your skills and experience relevant to the Key Accountabilities of the attached Position Description Form. Tailor your CV to clearly outline transferrable skills and experience relevant to the advertised role; this will be a key factor in determining competitiveness. Include the names and contact details of two referees who can comment on the applicant’s ability to satisfy the Essential Work Related Requirements. Nominate at least one immediate supervisor/manager unless exceptional circumstances exist.

We believe all our people are leaders irrespective of their role. We have adopted Leadership Expectations which provide a common understanding of the mindsets and expected behaviours required of all our employees and the public sector. The leadership context for this role is identified in the attached position description form. All Essential Work Related Requirements listed in the Position Description Form will be assessed at some stage during the selection process for suitable applicants.

Other conditions

In addition to the vacancy above, a pool is being created to fill future vacancies within the metropolitan area. This pool will remain active for twelve (12) months from the initial appointment. Applicants deemed suitable at the completion of this process may be placed in the pool and considered for future temporary vacancies as they arise. If a pool candidate declines an opportunity, they may forfeit the right to be considered before other suitable applicants.

Integrity and criminal checks will be conducted if the recommended applicant is not a current WA Police Force employee. Any relocation costs associated with appointment may be the responsibility of the successful applicant.

Substantive equality & WHS statement

The WA Police Force is an Equal Opportunity Employer and encourages Aboriginal Australians, young people, people of diverse sexualities and genders, people with disabilities, people from culturally and linguistically diverse backgrounds and women to apply. The department promotes flexible family-friendly work practices and provides reasonable adjustments to allow people with a disability to participate effectively. WHS is a vital component of our operations, and safety is a shared responsibility.

The WA Police Force has a duty of care to ensure employees are not adversely affected by alcohol or drugs in the workplace. A testing regime is in place to provide assurance to the community that expectations for all members are being met. Regular testing of all employees for alcohol and drugs aims to promote health, welfare and safety.

Further job related information

Please contact Sam Lin on mobile 0429 876 379.

Submitting your application

Applicants should apply online. You must have a valid email address and be ready to attach your resume, integrity check form (if required) and any additional attachments as requested. Use the Apply for Job button and contact Police Staff Selection and Deployment at (08) 6229 5772 during business hours if you experience issues before the closing time.

EMAILED, LATE OR PRO-FORMA APPLICATIONS WILL NOT BE ACCEPTED

Application packages and the Position Description Form are attached below.

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