▷ Urgent: Consultant

The Member Benefits Consultant is responsible for processing member claims in order to achieve positive and timely outcomes, satisfying the needs of our valued members whilst ensuring compliance with relevant legislation, guidelines and business policies and procedures.

Job Description

Responsibilities:

- Manage the effective resolution of claim applications and associated activities with a relationship-based approach focusing on engaging, educating, and empathising with members individual circumstances and supporting appropriate outcomes in accordance with legislative requirements.
- Work effectively to deliver on service level and quality targets, providing a positive member experience.
- Identify, address, and resolve case related issues and complaints, escalating where appropriate, and identifying areas for continuous improvement in processes, capability and/or behaviours.
- Take responsibility and drive own personal performance and development.
- Perform a range of day-to-day administrative duties and assist with other duties as required.

You are:

- Able to demonstrate a growth mindset and willingness to develop your own professional capability.
- A problem solver who is driven to understand, question, test and innovate.
- Able to interpret and enforce legislative compliance in a communicative, transparent and supportive manner where long term and ongoing relationships with the member is a priority.
- Able to work autonomously, capable of self-legislation and able to make judgments and take actions.
- Able to critically prioritize caseloads, manage expectations and meet deadlines.
- Highly driven and self-motivated to meet set personal, team and organizational Key Performance Indicators and targets.
- Organised and capable of working with people from a variety of backgrounds.
- Self-motivated and challenges self with new and complex tasks and seeks new knowledge.
- Detail orientated and quality focused, paying attention to the details and can make a conscious effort to understand causes instead of just the effects.
- A passionate advocate for the member.
- Able to communicate, build relationships and collaborate with a diverse range and level of stakeholders.

Desired Skills and Experience

Skills required:

- Able to work within a strict compliance environment governed by complex legislation.
- Well-developed verbal, listening, comprehension and written communication skills.
- Excellent time management, planning, delivery, and management of stakeholder expectations.
- Work to a high standard with ability to manage quality of own and others work.
- Respond appropriately in difficult situations and employ resilience.
- Use initiative to ensure problems are identified, addressed and resolved effectively.

Qualifications:

- Prior experience working in a high-volume customer-centric claims role.

More about us:
The construction industry long service leave scheme is a mandatory scheme for construction industry workers and employers in Victoria. Employers must register with us, submit quarterly returns to us and pay charges to us. These charges are used to fund the long service leave benefit that is available to construction industry workers after seven years of work in the industry. LeavePlus has statutory powers to enforce compliance by employers with the scheme.
Ready for your next challenge?
If this job describes your knowledge skills and experience, please click APPLY and submit your CV that details your knowledge, skills and experience. Also, attach a cover letter which outlines why you’re interested in this role. Please note that employment at LeavePlus is conditional upon the satisfactory completion of a National Police Check. Applications are open to those with full working rights in Australia. LeavePlus is proud to be an Equal Employment Opportunity Employer.

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