Senior Product Designer

About Us

We’re known for being the country’s most popular rewards program, helping Australians get more of what they value beyond the checkout. And through our extended network of partnerships with other nationally recognised brands, we make every day simpler, easier and more rewarding for our members. Plus, we’re also the winner of Canstar Blue's 2023, 2024 and 2025 Most Satisfied Customer award for Rewards Programs 🥇🏆

But, we're more than the card you carry around in your wallet or the app on your phone Our diverse team is located all over Australia, and our incredible office is located right in the heart of Melbourne CBD. Staying true to our flexible working policy and people-centric culture, we ensure all our team members are set up to work remotely across Australia. We are outcomes-focused, and everything we do is aligned with our core principles - Own, Act and Inspire.

Your Role

As a senior leader in the Join & Grow squad, you will set the design vision and lead the design, of intuitive, intelligent, and inclusive digital experiences across our mobile app and web platforms. You will operate with autonomy, influence product direction, and drive high-impact outcomes—mentoring others and elevating design maturity across the organisation.

Working in this cross-functional experience squad, you’ll play a pivotal role in designing seamless, engaging, and data-informed join, onboarding, and engagement experiences that drive member engagement, partner value and commercial outcomes across Flybuys’ experiences.

Your Experience

- Extensive experience leading end-to-end product design for complex, high-impact digital platforms (mobile and web), ideally in large-scale, member-focused environments.
- Demonstrated ability to set design vision and strategy, not just execute on existing plans.
- Portfolio demonstrating leadership in designing and shipping successful digital products at scale.
- Experience mentoring and developing other designers.
- A member-centric mindset, creating experiences that drive activation, retention, and emotional connection.
- Proven ability to lead and facilitate complex workshops and co-design sessions with senior stakeholders.
- Proven experience to drive experimentation and innovation, setting the standard for rapid prototyping and data-driven iteration
- Data-informed decision making, using behavioural data, customer insights, and usability testing to validate design decisions.
- Design system leadership for mobile and web platforms.
- Problem solving and decision making, navigating ambiguity and removing blockers to maintain momentum
- Experience integrating GenAI within the design process or into consumer-facing products.
- Advocacy for design excellence and member-first thinking.

Your Benefits

We offer our valued team members a stack of exclusive benefits To name a few...

- Flybuysflex | work from anywhere, measured on outcomes
- Two well-being days per year
- Volunteer leave
- Ongoing learning & development programs and opportunities
- My Coles and Wesfarmers team member discount card
- Be Well Programs – Mind/Body/Soul
- Quarterly All Team events
- Hybrid social events
- New starter kit merchandise

Be You, With Us.Apply today

We value ways of working that work for everyone and use our different strengths to make us stronger. We work hard to make sure everyone’s voice is heard and respected equally, regardless of identity, background, position, ability or lifestyle.

It is a condition of employment that successful applicants undergo a National Police Check prior to commencing.

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