Field Technical Officer

2 weeks ago

Brisbane, Australia ROHDE & SCHWARZ GmbH & Co. KG Full time

Responsibilities

- As part of a team:
- Perform preventative and corrective maintenance on communications equipment, antennas and associated cabling/feeder systems to the Lowest Replaceable Unit (LRU), alongside configuration and troubleshooting of related software across multiple platforms.
- Assist engineering teams in the successful setting to work of platforms, providing technical support and ensuring adherence to established procedures.
- Work collaboratively with internal and external stakeholders on technical maintenance and support activities to develop solutions and assist in resolving technical, maintenance and support requests and directing unresolved issues to the appropriate channels.
- Translate complex technical information into clear, concise, and accurate documentation – including post-activity reports, completion reports, system and sub-system specifications – to support installation, maintenance, and troubleshooting efforts.
- Ensure strict adherence to approved work practices and all relevant Work Health and Safety (WHS) procedures, with specific responsibility for ESD prevention, electronic equipment handling, and safe working at heights.
- Participate in and support the assembly, installation, test, and commissioning of systems and products.
- Reviewing and ensuring activities comply with R&S and customer plans, procedures, and regulations.
- Pro-actively manage customer expectations regarding incident and service request resolutions.

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