Automotive Parts Interpreter
4 weeks ago
Interpret parts, process customer orders, dispatch products & parts; be the first point of contact for our customers.
Auto Parts Interpreter
NAPA is Australia and New Zealand’s largest and newest name in automotive aftermarket parts. We’re on an exciting journey to revolutionise the Australian automotive aftermarket sector – and we’re accelerating Our vast national network delivers solutions in trade, industrial, wholesale and mining, and is proudly supported by 100 years of industry expertise from our heritage brands including Ashdown-Ingram, Covs, Global Auto Spares, and R&E Auto Parts.
Why our team loves working at NAPA:
- Competitive salary + generous incentives for outstanding performance
- Relax & enjoy weekends with family & friends with a Monday to Friday work schedule
- We genuinely care about supporting you to reach your full potential and offer tailored ‘Napa Know How’ career opportunities linked to your personal development plan
- A company-funded, professional uniform
- Team member discounts across the GPC Asia Pacific brands including NAPA, Repco, and AMX
- We’re fiercely committed to creating an inclusive workplace and believe that we are strengthened by diversity. We value differences in backgrounds, cultures, abilities, and experiences
- We proactively support our working parents in a variety of meaningful ways, and our parental leave top-up allowance is one of the ways we do this
- Paid volunteer leave allowing you to give back to your chosen charity/community organisation
About the role:
Our Parts Interpreters provide accurate technical parts support to trade, industrial and mining customers, leveraging their expert automotive/mechanical knowledge. They assist customers with product information and advice, but also problem solve, provide solutions, and use sales techniques.
Our customers benefit from the strong relationships they build and exceptional customer service they provide.
Duties include:
- Interpret parts
- Process customer orders
- Efficiently dispatch products and parts
- Promote specials
- Arrange buy ins
- Process customer credits
- First point of contact for customers (in-person and over the phone)
- Contribute to a culture of safety by putting safety first, ensuring that we all make it safe & make it home
Note, this role will require lifting, bending & climbing.
Who we’re looking for:
- Parts interpreting “know how” (your technical parts knowledge)
- Passion for providing exceptional customer experiences
- Confidence in sharing your ‘know how’ and ability to communicate your knowledge in a way the customer can understand
- Innovate and collaborative approach to work
- Solution focussed / problem solver
- Sound computer skills
- Comfortable working in a fast paced and dynamic environment as part of a high performing team
- Conscious of workplace safety at all times
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
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