Quality and Education Manager

Overview

Join Bupa Aged Care and be at the heart of it in Cairns. As Australia’s largest regional aged care and dementia provider, we’re proud to be part of communities built on vision, passion, and dedication. Our purpose is simple – helping residents live longer, healthier, and happier lives. You’ll be joining a team that’s deeply committed to making that happen, supporting you to make a meaningful difference to residents and their families.

Bupa Cairns is now hiring a Quality and Education Manager to lead the delivery of care and ensure our highest standards are maintained.

The Heart of the Role

As a Quality Education Manager, you won’t just support your team – you’ll empower them to grow, thrive, and deliver care that truly makes a difference. You’ll take on a meaningful role in our welcoming care home, where each day brings opportunities to coach, mentor and lead with purpose. With the freedom to shape best practice and inspire others, your work will have a lasting impact.

Responsibilities

- Provide quality-focused leadership and coaching and guidance in relation to documentation/recording to ensure care and services provided meet expected outcomes.
- Develop team members' knowledge and understanding of expectations of practice within the framework of the Aged Care Quality Standards and their own scope of practice.
- Maintain the Care Home’s Plan for Continuous Improvement (PCI) in collaboration with the leadership team, including transferring insights from the Quality Indicator Report and monthly review meetings with other leadership team members.
- Responsible for ensuring Government NQIP (National Quality Indicator) program data is submitted in line with Bupa timeframes, and analysed, with any improvements documented and actioned.
- Coordinate and complete all monthly Care Home Audits within the Operations Essential audit program.
- Manage and deliver the highest quality clinical care of Residents, including assessment, planning, implementation, and evaluation.
- Maintain accurate records and documentation consistent with policy, legislation, and privacy requirements.

What will you bring?

- Bachelor of Nursing with current APHRA is essential.
- Strong interpersonal and delegation skills
- A passion and tailored approach to development, training and education
- Postgraduate qualification in Aged Care and Cert IV in Training and Assessment (TAE40116) is desirable but not necessary
- Proven track record in identifying, delivering and maintaining quality clinical care, coaching & training.
- Demonstrated success in overcoming and managing noncompliance in staff training
- Highly effective communication, leadership, and relationship management skills
- An extensive understanding of Resident Rights, Aged Care Accreditation Standards and Outcomes

Benefits

- VIVA Happier & Healthier – our employee wellbeing program. We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers.
- Career development; you’ll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, Bupa grows.
- Access to leading training and professional development – supported by our quality education team and expert clinicians with a commitment to clinical excellence.
- Comprehensive induction and buddy program – we set you up for success from the outset and ease you into your new role with support.
- Recognition and reward through the Bupa Love Reward & Recognition program, acknowledging the gratitude of residents and families.

Be at the Heart of It – your team is ready to welcome you For more information about the care home, please note the location: Bupa Cairns Aged Care Cairns.

All applicants will be required to complete pre-employment checks as part of the application process.

Bupa is committed to creating and sustaining a safe and inclusive workplace where team members feel they belong regardless of gender identity, ethnicity, disability, sexual orientation, religion, or life stage. We are an equal opportunity employer and foster a workplace free of discrimination, bullying and harassment. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.

*Eligibility criteria and conditions apply

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