▷ Urgent Search: Quality and Education Manager

Overview

Join Bupa Aged Care and be at the heart of it in Cairns. As Australia’s largest regional aged care and dementia provider, we’re proud to be part of communities built on vision, passion, and dedication. At Bupa Aged Care, our purpose is simple - helping residents live longer, healthier, and happier lives. You’ll be joining a team that’s deeply committed to making that happen, with support to make a meaningful difference to residents and their families.

Bupa Cairns is now hiring a Quality and Education Manager to lead the delivery of care and ensure our highest standards are maintained.

Responsibilities

- Provide quality focused leadership and coaching and guidance in relation to documentation/recording to ensure care and services provided meets expected outcomes.

- Develop team members knowledge and understanding of expectations of practice within the framework of the Aged Care Quality Standards and their own scope of practice.

- Maintain the Care Home’s Plan for Continuous Improvement (PCI) in collaboration with leadership team including the transfer of insights from the Quality Indicator Report and monthly review meetings with other leadership team members.

- Responsible for ensuring Government NQIP (National Quality Indicator) program data is submitted in line with Bupa timeframes, and analysed, with any improvements documented and actioned.

- Coordination and completion of all monthly Care Home Audits within the Operations Essential audit program.

- Management and delivery of the highest quality clinical care of Residents, including assessment, planning, implementation, and evaluation.

- Maintain accurate records and documentation consistent with policy, legislation, and privacy requirements.

Qualifications

- Bachelor of Nursing with current APHRA is essential.

- Strong interpersonal and delegation skills

- A passion and tailored approach to development, training and education

- Postgraduate qualification in Aged Care and Cert IV in Training and Assessment (TAE40116) is desirable but not necessary

- Proven track record in identifying, delivering and maintaining quality clinical care, coaching & training.

- Demonstrated success in overcoming and managing noncompliance in staff training

- Highly effective communication, leadership, and relationship management skills

- An extensive understanding of Resident Rights, Aged Care Accreditation Standards and Outcomes

The Benefits

- VIVA Happier & Healthier - our employee wellbeing program. We’ve got your back. We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers.

- Career development; You’ll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, Bupa grows.

- Access to leading training and professional development - supported by our quality education team and expert clinicians with a commitment to clinical excellence

- Comprehensive induction and buddy program - we set you up for success from the outset and ease you into your new role with support

- Be recognised and rewarded - Bupa Love Reward & Recognition Program ensures that the gratitude of our residents and their families is passed on to staff who deserve it

Other information

Be at the Heart of It – your team is ready to welcome you For more information about the care home, please visit: Bupa Cairns | Aged Care Cairns

Just so you know, everyone will be required to complete pre-employment checks as part of the application process.

Bupa cares about creating and sustaining a safe and inclusive workplace where our team members feel they belong regardless of gender identity (including how one chooses to express it), ethnicity, disability, sexual orientation, religion or life stage. We are committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.

*Eligibility criteria and conditions apply

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