CCLHD - Switchboard Operator - Telephonist Level 2

CCLHD - Switchboard Operator - Telephonist Level 2

Employment Type: Casual
Position Classification: Telephonist Level 2
Remuneration: $33.05 - $34.39 Per Hour
Hours Per Week: Up to 38
Location: Gosford Hospital
Requisition ID: REQ606812
Applications Close: Wednesday, 1 October 2025 at 11.59pm

Do you have a professional phone manner, strong multitasking skills, and a passion for helping others - all from behind the scenes? Central Coast Local Health District is seeking Switchboard & Patient Enquiries Offices in a casual capacity, where you’ll play a vital role in ensuring timely and accurate communication across the hospital.

Overview

Operate the hospital switchboard to manage incoming and outgoing calls with accuracy, professionalism, and prompt redirection to the appropriate departments. Provide courteous and helpful assistance to patients, staff, and the public, including handling urgent or emergency calls in line with hospital protocols. Utilise internal systems to access, record, and relay critical information while ensuring messages and enquiries are logged and managed efficiently. Perform general administrative support tasks, including data entry, filing, and record updates, to maintain accurate and organised communications. Stay calm, composed, and customer-focused in high-pressure situations while working collaboratively with all departments to ensure smooth, timely communication across the hospital.

For more information about this role, please view the Position Description.

Responsibilities

- Deliver consistently exceptional customer service with a warm, professional approach across phone, email, and face-to-face interactions.
- Manage high call volumes with a clear and confident phone manner, multitask effectively, and remain calm under pressure.
- Demonstrate strong written and verbal communication skills with a focus on accuracy, confidentiality, and professionalism.
- Be proficient using Microsoft Office (Word, Excel, Outlook) and databases, with excellent data entry and administrative skills.
- Collaborate as a team member and work independently, with a proactive attitude, attention to detail, and a commitment to supporting others when needed.

Qualifications & Requirements

- Current work rights in Australia or permanent resident/citizen status.

Benefits & Work Environment

- Work-Life Balance: Work hours that fit your lifestyle.
- Financial Benefits: Salary packaging, novated leasing, and relocation assistance.
- Health & Wellbeing: Discounted gym memberships (Fitness Passport), free flu vaccinations, telehealth support, confidential EAP counselling for you and your family, and discounted private health insurance.
- Career Growth: Free professional development courses and secondment opportunities.

Additional Information

- Working for Central Coast Local Health District - NSW Health is committed to the Child Safe Standards and is an equal opportunity employer that values diversity and inclusion.
- Aboriginal and Torres Strait Islander applicants can access support through the Stepping Up initiative. Contact details: Nathan Bramston, CCLHD-AboriginalWorkforce@health.nsw.gov.au, 02 4320 3519 for one-on-one support.
- Vaccination Requirements: All NSW Health workers must comply with the NSW Health policy on vaccination. Category A positions require mandatory vaccination evidence; Category B positions recommendations apply. Evidence of compliance is required prior to commencement. COVID-19 vaccination is not a condition of employment, per current guidelines.
- An Eligibility List (E-List) or talent pool may be created from this recruitment episode to assist in filling future positions.
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NSW Health acknowledges the traditional Aboriginal lands and pays respect to Aboriginal communities today.

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