Trainee - Customer Service

Trainee – Customer Service

Location: Barraba, NSW

THE OPPORTUNITY

- Start your career in administration and customer service

- Gain hands‑on experience in a professional, supportive environment

- Complete a Certificate III in Business (Customer Engagement)

COULD THIS BE YOU?

Council are on the lookout for our next Trainee to join our Customer Service team

Our ideal candidate will be someone who enjoys meeting new people and providing information in a polite and professional manner. They will have retail experience restocking merchandise, using a point of sale system and customer service. Experience working with the Microsoft Office Suite will be an asset.

To be successful in this role you will have a can‑do attitude and excellent customer service.

The Trainee – Customer Service is responsible for:

- Providing high‑quality support to customers and staff

- Ensuring accurate data entry and record‑keeping

- Participating fully in training and professional development activities

TO BE SUCCESSFUL IN THIS ROLE YOU WILL NEED

- NSW Drivers Licence

- School Certificate (Year 10 or equivalent)

- The ability to work well as part of a team and autonomously as required

- General knowledge of the MS OfficeSuite of products will be advantageous

INTERESTED? WE LOOK FORWARD TO MEETING YOU

For a confidential discussion, please contact Emma‑Jane Smith, Customer Experience Training & Knowledge Officer, on 02 6767 5515.

Salary range: Grade T4-$827.40 per week plus 12% superannuation for a 35 hour week. Salary may be negotiated based on skills, experience and your value to our organisation.

Flexible working arrangements will be considered by mutual agreement and according to operational requirements.

Shortlisted applicants will be required to undertake a Pre‑employment Medical Screening including Alcohol & Other Drugs Testing.

Apply Now Applications Close: 11.59pm Monday, 24 November 2025.

WHY IS IT ‘WORTH’ WORKING AT TAMWORTH REGIONAL COUNCIL?

For your LIFESTYLE: More time in your day with flexibility for your passions, family or play It's Worth It - Lifestyle

For our COMMUNITY: Help create Tamworth tomorrow, leave your mark on our city. It's Worth It - Community

For your CAREER: Boost your career, the sky is the limit. It's Worth It - Career

For BELONGING: Join a family that values team spirit and genuinely cares about your wellbeing. It's Worth It - Belonging

A GREAT PLACE TO LIVE AND WORK

Tamworth Regional Council proudly sits on Kamilaroi Country, the traditional lands of the Gomeroi people, with a large diverse workplace culture with over 650 employees who are proud to service our community.

The Tamworth region is home to over 60,000 people and is a thriving economic and cultural hub in the North West of NSW. Our recently adopted plan for the future of the region, ‘Blueprint 100’, drives strategic vision for growth as a region, as we plan for how the city and the region will sustainably accommodate a population of 100,000 people.

Our people strive to build a great organisational culture fostering our shared values of Teamwork, Equity, Accountability, Customer Orientation and Health and Safety whilst embracing the drive for excellence, innovation and respect.

ABOUT OUR REGION

The Tamworth Regional is a fabulous place to call home boasting the vibrant regional city of Tamworth along with the towns of Manilla, Barraba, Nundle and Kootingal as well as 17 hamlets, villages and rural areas. Located just 4 hours’ drive (or a direct flight) to bustling Sydney and multiple coastal locations within 3-4 hours’ drive, Tamworth is a central hub and a place to enjoy all year round.

Tamworth offers an enviable lifestyle with all the conveniences and services you’d expect from a larger city, coupled with a relaxed pace of life with opportunities to enjoy all that nature has to offer, along with being a great place to raise children, make long term friends and create a professional career.

As the capital of the North West region, Tamworth is home to major health and education centres, affordable housing options to suit all lifestyles, attractive employment and business opportunities with a robust and innovative local economy. In addition, the Tamworth region boasts a proud sporting culture with world class facilities and a supporting community of clubs.

Tamworth Regional Council is an Equal Employment Opportunity Employer committed to supporting a diverse, respectful, safe and inclusive workplace. We encourage applications from all backgrounds and ages including Aboriginal and Torres Strait Islander, LGBTIQA+, people with disabilities and other diversity groups. If you require additional support or any reasonable adjustments during the recruitment process, please let us know during the application process.

Council is committed to promoting the care, protection and safeguarding of children. To learn more about our Commitment to Child Safety Statement and screening processes, click the link below.

https://shorturl.at/npAF6

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