Retail Assistant

4 weeks ago

City of Melbourne, Australia Southern Metropolitan Cemeteries Trust Full time

About Us

We create extraordinary experiences. We create memories, we take care of our shared heritage. This means careers where we have to innovate and always push for better, and where your perspective is always valued. This is a world where we bring together our love for the natural environment and our care for one another to make a real difference. This is a world where you’ll discover something new, every day.

The Role

This is a permanent part-time role, working Sunday - Tuesday. You will be supporting the daily operations of the florist by providing exceptional customer service, assisting clients with enquiries, and ensuring the shop remains welcoming, clean, and well-organised. This role is responsible for upholding SMCT’s high standards of quality, presentation, and service while delivering a professional and positive experience for all customers.

About You

To be successful in this role, you will:

- Act as a brand ambassador by consistently modelling SMCT values.
- Have demonstrated experience in providing high-quality customer service in a retail or customer-facing environment.
- Proven ability to communicate effectively and professionally with a wide range of customers, stakeholders, and colleagues.
- Demonstrated ability to prioritise tasks and manage time effectively in a fast-paced environment.
- Proven capability in operating point-of-sale systems and standard computer applications (e.g., MS Office).
- Demonstrated attention to detail and accuracy in order processing, cash handling, and maintaining records.
- Respond promptly and professionally to client enquiries via email and phone.
- A proven ability to thrive under pressure and deliver high-quality outcomes in fast-paced environments.
- A passion for achieving and exceeding the customer service experience

We care for our colleagues and the community we serve. To protect one another it is a requirement that all successful candidates complete background checks.

If you have any access requirements which restrict you from fully participating in our recruitment process, please contact recruitment@smct.org.au so that we can discuss necessary adjustments.

For more information on Southern Metropolitan Cemeteries Trust, please visit our website: www.smct.org.au .

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