Analyst, Customer Solutions

9 hours ago

Council of the City of Sydney, Australia Automic Group Full time

We’re looking for a detail-driven Analystto join our dynamic Customer Solutions team.

In this hands-on role, you’ll help deliver seamless managed fund transitions, system enhancements, and data migration projects — directly contributing to the ongoing evolution of Automic’s platform and client experience. You’ll work across business units, collaborate with senior stakeholders, and bring analytical thinking, accuracy, and initiative to every project.

Job Description

What you’ll do

Analyse and validate managed fund data for inbound transitions and migrations.

Support project delivery by mapping, reconciling, and testing data to ensure accuracy and quality outcomes.

Gather, document, and translate business and system requirements into functional specifications.

Contribute to system enhancement projects that improve client experience and operational efficiency.

Develop and execute test plans, test cases, and user acceptance testing (UAT).

Collaborate with Project, Product, Operations, and Technology teams to deliver high-impact solutions.

Desired Skills and Experience

What you’ll bring

2–4 years’ experience in business or systems analysis, data migration, or fund transitions within financial services or fund administration.

Strong analytical skills with high attention to detail and accuracy.

Experience in requirements gathering, reconciliation, and testing (UAT, functional, regression).

Excellent communication and stakeholder management skills.

Highly organised, proactive, and able to manage multiple priorities.

Proficiency in Excel and comfort working with complex data sets.

Tertiary qualifications in Business, Finance, or Information Systems (preferred).

About Us

Automic Group is an Australian technology-led investor administration company serving companies and fund managers.

Automic combines purpose-built, cloud-native technology with a highly experienced and dynamic team to deliver tailored solutions that help companies and fund managers understand, engage, and manage their investors. Our single platform spans registry, employee share plans, and investor analytics, supported by professional services in company secretarial, finance, and investor relations and ESG.

We are trusted by more than 1,150 ASX-listed and private company clients - including over 750 listed entities - making us the number one provider on the ASX by number of companies serviced. In the past two financial years, Automic has delivered 50% of IPOs and supported 70% of listed companies switching registries.

Our culture is entrepreneurial and collaborative, underpinned by our core values: Empowered, One Automic, Service Excellence, and Ambition. These values guide how we work with our clients and each other - encouraging initiative, driving high standards, fostering unity, and inspiring us to continually raise the bar.

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