
Urgent Search: Customer Support Analyst
3 days ago
SafetyCulture is a global technology company that is helping to transform workplaces around the world. Our mission is to help working teams get better every day and our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement.
SafetyCulture is among the fastest-growing tech companies. Our bold ambition is to reach 100 million users worldwide by 2032. Opportunities to help shape a journey like this do not come around often
Our Customer Support team delivers an exceptional customer experience and is continuously striving to set the bar higher and higher every day. Our Support Analysts live and breath our “Think Customer” value every day. They combine their incredible people skills with technology expertise and the result is a market leading customer experience.
So what does this mean for you? You have the opportunity to work with seriously talented people who will continue to encourage and help you to achieve the very best. You will have the opportunity to “Be Bold, Bring Action” by delivering new insights and ideas designed to fill those gaps we have. Our Support Analysts are the bridge between our teams and SafetyCulture customers.
About you
- We encourage anyone with experience in customer facing roles to apply
- Customer centric approach and dedicated to solving customer problems
- Love for technology and solving technical issues
- Ability to collaborate with internal teams to help solve customer queries
- Fluency speaking and writing in Mandarin and English is required.
How you will spend your time
- Responding to our customers’ concerns across chat, email, and calls based on the SLA set or even faster
- Always striving to educate our customers about the company, our product and our products’ features.
- Using data analysis to evaluate the customer problem, helping you to find an accurate and long-term solution.
- Walking your customers through tricky installation processes and troubleshooting.
- Looking for alternative solutions that will allow you prioritise. Bring ideas on how to help your customers achieve the same outcome just without you.
- Create and send technical documentation to customers and within the technology platforms that the company uses. Notes provided in all the systems should be complete, accurate and follows the quality framework.
- Knowing the escalation cases (based on guidelines for escalation) that should be reassigned to the Level 2 Analysts.
- Researching required information using SafetyCulture prescribed and approved resources.
- Confidence in your decision to close customer cases, knowing that you came to a solution both yourself and the customer is excited about
Who we are
- We aim high, but we’re grounded in practice. We think big but we always break details down.
- We’re candid and direct. Always with respect. We’re honest. And honestly, we’re good listeners.
- We’re empathetic to our customers' needs and goals. Because they’re at the heart of everything we do.
- We’re collaborative, open and team-oriented. Because many hands make great work.
We care about People
- At SafetyCulture, we care about people and growing the team, through:
- Equity with high growth potential, and a competitive salary
- Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office;
- We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.
- You’ll also receive other perks such as: In-house chef team serving up daily breakfast, lunch and unlimited snacks catering to all dietary requirements
- Coffee machine and beer and wine on tap, pool table, board games, books library, and pet-friendly office
- Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK.
Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you
You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn.
To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
#J-18808-Ljbffr
-
Urgent Search: Payments Business Analyst
2 weeks ago
Council of the City of Sydney, Australia Nuvei Full timeOverview Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more...
-
Project Architect
2 weeks ago
Council of the City of Sydney, Australia Kappa Executive Search Full timeOverview Take the lead on high-profile projects that will push your design and technical skills to the next level. You’ll work on Sydney’s most talked-about buildings while gaining hands-on experience from concept to construction. With full-time office access and flexible hours, you can manage your day how it works best for you. The studio’s location...
-
▷ Urgent Search! Contract Analyst II
2 days ago
Council of the City of Sydney, Australia ICON Full timeContract Analyst II ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development. We are currently seeking a Contract Analyst II to join our diverse and...
-
Urgent Search: Financial Analyst, Sydney
1 week ago
Council of the City of Sydney, Australia Taylor Thomson Whitting Full timeOverview TTW is people focussed, and we want the best for our team, our clients, and our environment. We are an Australian owned company with offices across the country and Asia. We are known to deliver award winning projects with clients locally and internationally with smart, innovative and efficient engineering solutions. One TTW is our ethos, which...
-
▷ Urgent Search: Automation Test Analyst
7 days ago
Council of the City of Sydney, Australia FinXL Full timeAutomation Test Analyst (Contact Centre) Join FinXL - Help Transform Enterprise IVR and Contact Centre Systems Australian Citizenship required, or ideally NV1 FinXL Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we've been delivering high-value...
-
M.Arch Graduate
2 weeks ago
Council of the City of Sydney, Australia Kappa Executive Search Full timeOverview Established for over 30 years this firm area diverse team of professionals whose expertise spans urban design, master planning, architecture and interior design. They have an ever expanding portfolio of high quality, residential, civic and mixed use projects. This organisation can offer you an excellent platform to develop and grow your experience...
-
Business Analyst
2 weeks ago
Council of the City of Sydney, Australia Pathway Search Full timeWe're seeking an experienced Business Analyst to join a People & Culture team and deliver key HR transformation initiatives. Role Overview The Business Analyst will join a People & Culture team and deliver key HR transformation initiatives. This 6-month contract role focuses on SAP SuccessFactors enhancements and process improvement across a complex...
-
▷ Urgent Search: Senior Business Data Analyst
2 weeks ago
Council of the City of Sydney, Australia ROBERT WALTERS AUSTRALIA Full timeOur Sydney CBD based NSW Government department is looking to recruit an experienced Senior Business Data Analyst for a strategic role based. This position offers the opportunity to contribute to high-impact initiatives that shape public service delivery and policy development across the various business units and stakeholders. Key Responsibilities -...
-
Infrastructure Engineer
2 weeks ago
Council of the City of Sydney, Australia Arctic Wolf Full timeInfrastructure Engineer - Contract page is loaded## Infrastructure Engineer - Contractlocations: Remote, Australiatime type: Full timeposted on: Posted Todayjob requisition id: R25/_1321At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and...
-
Council of the City of Sydney, Australia Ayan Infotech Full timeOverview AYAN InfoTech is looking for Cyber Assurance - Consultant/Architect/ Analyst to join an exciting project based in Sydney / Melbourne / Canberra. The role offers you the opportunity to contribute towards an extremely well structured and mature environment, working on sophisticated enhancement projects. Role: Cyber Assurance - Consultant/Architect/...